Band 4 Emergency Department Administrator

University Hospitals Birmingham NHS Foundation Trust; Birmingham; On-site; GBP 22,000 - 26,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust is seeking an experienced administrator to provide comprehensive secretarial and admin support to the Emergency Department team at Birmingham Heartlands. The role involves handling radiology reports, triaging complaints, and coordinating with clinicians to ensure timely action on clinical outcomes.

The post holder will work with a busy team, demonstrate excellent minute taking, time management, and confidentiality while contributing to a

Qualifications

• Experience in minute taking.
• Excellent time management and problem solving.
• Understanding of confidentiality and NHS governance processes.
• Ability to work on own initiative and as part of a team.

Responsibilities

• Provide secretarial and admin support to the Medical, Nursing and Operational Team at Birmingham Heartlands Emergency Department.
• Triage complaints to the department and allocate to the appropriate clinician for review.
• Liaise with the ED Consultant Team and MDT to support efficient patient care.
• Process Radiology Reports and action the clinical outcomes.

Job description

The post holder will provide a comprehensive and efficient secretarial and admin provision to the Medical, Nursing and Operational Team at Birmingham Heartlands Emergency Department., The candidate will be expected to work through Radiology Reports and action the clinical outcomes. This requires liaison with the ED Consultant Team and MDT working. The team member will also triage complaints to the department, ensuring they are allocated to the correct clinician for review and managed in a timely manner. The successful candidate will have a named number of medics / nurses that they are responsible for and will provide administrative support to the team.

The team consists of five members of staff, and we would welcome a candidate with strong communication skills and an interest in being part of a busy team. The successful candidate is required to be experienced in minute taking, have excellent time management skills with the ability to problem solve and deal with staff and patient enquiries. It is important that the candidate understands confidentiality and NHS Governance Processes. The successful candidate will be expected to work on their own initiative and work well as part of the team., Knowledge and use of various Microsoft Office Software programmes including Outlook, Word, PowerPoint, Excel, Access (database) to produce clinical letters and other relevant correspondence, is essential to the role.

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.