Cardiology Diagnostics Front Desk Associate Flexible Hours

Cambridge University Hospitals; Cambridge; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Cambridge University Hospitals NHS Foundation Trust is seeking a capable administrator for Cardiology Diagnostics. You will provide a professional reception and clerical service to patients, relatives and staff, handling calls, emails and documents with a courteous approach.

The role requires planning straightforward tasks, using Trust templates, and maintaining standards while supporting a flexible work pattern over full/part time hours.

Qualifications

• Numerate and literate.
• Educated to GCSE level or equivalent.
• Educated to GCSE level A-C or equivalent.
• Planning and organising straightforward tasks.
• Experience of using IT packages.
• Experience of working in an office environment or Reception.
• Experience of customer service or dealing with the public.
• Previous experience of working in the NHS.
• Previous experience of working with medical records.
• Experience of call handling.
• Understanding of customer service.
• Understanding of filing / library systems.
• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.

Responsibilities

• Apply appropriate communication methods using a range of verbal and non-verbal skills effectively and professionally welcoming and treating everyone (patients, relatives, colleagues and Trust Staff) in a friendly and courteous manner presenting a good image of yourself through your attitude, behaviour and appearance.
• Produce work of the quality and quantity as required ensuring expected Trust and department standards and deadlines are met.
• Contribute to ensuring that the working environment is safe and of a professional appearance reporting any problems, organising repairs/collection of waste as appropriate and maintain efficient and effective use of resources.
• Work effectively and efficiently recommending better ways of working, sharing ideas with others to improve service delivery.
• Greet visitor’s face-to-face and respond to requests for basic information. Receive and respond to straight forward telephone call. Receive and respond to straightforward emails. Complete straightforward forms / administrating / correspondence using templates.
• Liaise with colleagues with issues outside your control. Ability to work on call to assist with Major Incidents. Book appointments and transport. Photocopy and filing. Retrieve case notes.
• Maintain stock levels and place orders. Collect, open and distribute mail. Input information on Trust systems. Cover other positions with work area during absence and any other administrative duties as required.

Skills

Teamwork

Communication skills

Following processes

Time management

Basic IT skills

Organisational skills

Willingness to learn

Attention to detail

Adaptability

Working under pressure

Handling confidential documents

6 week wait pathway knowledge

Education

GCSE level

GCSE level A-C

Tools

Microsoft Office

Outlook

Job description

Cambridge University Hospitals NHS Foundation Trust is seeking a capable administrator for Cardiology Diagnostics. You will provide a professional reception and clerical service to patients, relatives and staff, handling calls, emails and documents with a courteous approach.

The role requires planning straightforward tasks, using Trust templates, and maintaining standards while supporting a flexible work pattern over full/part time hours.