Cardiology Receptionist

Cardiff and Vale University Health Board; Hare Street; On-site; GBP 21,000 - 25,000; Full time

Job summary

The Princess Alexandra Hospital NHS Trust is seeking a friendly, organised receptionist to join the Cardiology team. You will provide frontline reception and administrative support, welcoming patients, managing appointments, answering telephone enquiries, and ensuring a positive patient experience within a busy cardiology outpatient setting.

You will work with IT systems, contribute to confidentiality standards, and support a collaborative multidisciplinary team to maintain smooth clinic

Qualifications

• Educated to GCSE level in English and Maths or equivalent experience.
• NVQ3 level or equivalent administration experience.
• ECDL or equivalent experience.
• Previous recent clerical experience.

Responsibilities

• Speak with patients on the telephone to advise of bookings.
• Greet patients in a warm and friendly manner.
• Treat patients with courtesy, sensitivity and honesty.
• Direct patients throughout their visit and maintain good patient relations.
• Assist patients with outpatient administrative queries.
• Receive patients into clinic and ensure personal details are correct on Alex Health.
• Book patients on Alex Health to show attendance.
• Answer the department phone politely and forward queries.
• Carry out other clerical duties as required.
• Deal with enquiries in a helpful and diplomatic manner.

Skills

Communication

IT skills

Confidentiality

Teamwork

Education

GCSE English & Maths

NVQ3 or equivalent admin

ECDL

Tools

Alex Health

CRIS

Job description

To work efficiently within a multi-disciplinary team to provide administrative assistance within the Trust and services offered by the trust. To provide a professional and efficient service. To communicate effectively with other staff members. To assist with the smooth running of Cardiology outpatients and breathlessness pathway. There is no requirement to line management of staff in this position., We are seeking a friendly and organised individual to join our Cardiology team at The Princess Alexandra Hospital. The successful candidate will provide reception and administrative support, welcome patients, manage appointments, answer telephone enquiries, and help ensure a positive patient experience. The role requires excellent communication skills, a good level of IT competency, and the ability to work effectively in a busy healthcare environment while maintaining confidentiality at all times.,

• To speak with patients on the telephone to advise of bookings.
• To greet all patients in a warm and friendly manner.
• To treat all patients at all times in a sensitive, honest and courteous manner.
• To advise and direct patients throughout their visit, maintaining good customer relationship and care.
• To assist patients with outpatient administrative queries.
• To receive patients into clinic, ensuring that all personal details are correct on the hospital information system (Alex Health) and change details as required.
• To book patients on Alex Health to show attendance.
• To answer the department phone in a polite and friendly manner, dealing with day-to-day queries or efficiently forwarding the call to the appropriate person.
• To carry out any other clerical duties which may arise within the department.
• To complete any other administrative duties as required.
• To deal with enquiries from all service users in a helpful, courteous and diplomatic manner.
• To work flexibly according to the needs of the service, including cover of colleagues during periods of leave.
• To work on own initiative and make confident decisions as required to ensure efficient service Educated to GCSE level 2 standard in English and Maths or equivalent experience.
• NVQ3 level or equivalent administration experience.
• ECDL or equivalent experience.
• , Previous recent clerical experience
• Experience in handling confidential and sensitive data
• Experience and/or knowledge of using ALEX HEALTH and CRIS
• Previous experience of working in a team
• , Experience of booking patients in line with National and Trust waiting time standards
• Experience and/or knowledge of at least one electronic booking system currently used by the Trust.
• Previous experience within an admission function dept. in the NHS.
• The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave; a national programme thats changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector. This means were working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives. Were a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences. Join us and help shape the future of care in West Essex.