Cardiology Specialist Administrator

Cardiff and Vale University Health Board; Peterborough; On-site; GBP 18,000 - 23,000; Full time

Job summary

We are seeking an administrative professional to support the Specialist Nurses in Rapid Access Chest Pain and Heart Failure within the Cardiology Department. You will manage the speciality workload, delegate tasks, and help develop the team’s competencies.

You will ensure timely recording of information, attend meetings, and maintain patient confidentiality at all times. You will handle clinic diaries, waiting lists, and referrals, using Medway, Tomcat, Anglia Ice and NHS mail to provide an

Qualifications

• GCSE English Language at Grade A–C (or equivalent).
• ECDL or NVQ3 in Business and Administration; Previous NHS administration experience.
• Experience of working with general public and/or professionals.
• Experience using Careflow (Patient Admissions System) and CVIS (Tomcat) booking database; ability to facilitate change.
• Ability to teach others; understanding and working practices of NHS performance targets including 6 week diagnostic & 18-week RTT times; good written and verbal communication.

Responsibilities

• Manage and maintain the Cardiology Nurse-led Clinic diary and waiting list to ensure appointments are fully utilised.
• Record and update patient data on Trust and department computer systems; ensure accuracy.
• Respond to general enquiries to the department and register referrals.
• Distribute letters and information for Trust and external organisations; support administration processes.
• Undertake MPAs for the Cardiology Specialist Nurse Administration team and manage annual leave and sickness reporting.

Skills

NHS admin

Communication

Organisation

Prioritisation

Confidentiality

Teamwork

Adaptability

Education

GCSE English

ECDL/NVQ3 Admin

Tools

Careflow

CVIS

Tomcat

Job description

To assistwith the management and provision of an efficient and comprehensive administration support for the Specialist Nurses in Rapid Access Chest Pain and Heart Failure within the Cardiology Department. To manage the speciality administration and workload, ensuringappropriate delegationof tasks to other members of the speciality team. AssisttheCardiologyLeadNurseto develop and support the team on the range of competenciesrequired. Significantly contribute to the delivery of Trust standards for booking and administration procedures. Ensure information is recorded on all systems ina timelyfashion, escalating any breaches and updating pathways. Actively take part in team meetings to ensure the department is flexible in its approach to changing workloads. Deal sensitively and effectively with telephone enquiries from patients, relatives and colleagues ensuring confidentiality ismaintainedat all times.Main duties of the job Manage andmaintaintheCardiology Nurse led Clinic diary and waiting listsensuring appointment slots are fully utilised and bookedin accordance withthe Trust Patient Access Policy Accurate recording of information Timely distribution of letters and information, both for Trust and external organisations. Ensure all administrative processes are adhered to within the speciality team. To respond to general enquiries to the department Register referrals onto department computer systemin accordance withTrust and National Booked Admissions Programme procedures. Record and update patient data on Trust and department computer systems, ensuring that patient information is correct and kept up to date. UtiliseMedway, Tomcat, Anglia Ice and NHS mail to provide an efficient service for patients, staff and visitors whenrequired. Accurate filing of information, Assistwith the management and provision of an efficient and comprehensive administration support within theCardiology Department. Ensure that you contribute to the departmentoperatingto the highest standards and that it not only meets but exceeds customer expectations. To manage the speciality administration and workload, ensuringappropriate delegationof tasks to other members of the speciality teamin accordance withthe correct procedures and policies. AssisttheCardiologyLeadNurseto develop and support the team on the range of competenciesrequired. Significantly contribute to the delivery of Trust standards for booking and administration procedures. Significantly contribute to the delivery of pathways forpatients encompassing Cardiology services and other external specialities. This will include activelymonitoringand tracking patients on theCardiologywaiting lists. Ensure information is recorded on all systems ina timelyfashion, escalating any breaches and updating pathways. Actively take part in team meetings to ensure the department is flexible in its approach to changing workloads. Deal sensitively and effectively with telephone enquiries from patients, relatives and colleagues ensuring confidentiality ismaintainedat all times. Undertake MPAs for theCardiology Specialist NurseAdministration team. Manage annual leave and sickness reporting ensuring all records are updated ina timelyfashion. To perform allallocatedtasksrequiredto meet the needs of the service. To undergo training as necessary to meet the needs of new developments within the Service. Toidentifytraining for other members of the team in conjunction with theCardiologyLead Nurse and Cardiology Service Manager.

• Holds GCSE English Language at Grade A - C (or equivalent)
• ECDL or equivalent experience, NVQ level 3 Business and Administration, Previous NHS administration experience
• Experience of working with general public and/or professionals
• Experience of using Careflow(Patient Admissions System) and CVIS (Tomcat) booking database, Ability to facilitate change within the work area
• Ability to teach others acquired knowledge and skills, Understanding and working practice of NHS performance targets including 6 week diagnostic & 18-week referral to treatment times, Can demonstrate good standards of written and verbal communication.
• System administration knowledge
• Strong & Flexible approach to work with good organisational skills
• Ability to prioritise workload and work under pressure to ensure. deadlines are achieved and short notice requests are met., Flexible and responsive to change and work across site if needed.
• Ability to work with confidential and sensitive information
• Ability to work with confidential and sensitive information
• Able to work independently or as part of a team

OurValues

Following feedback from staff, public and patients at our three hospitals we have agreed our shared values for the Trust. Froma long listof values, staff selected the most important ones. How our staff live to these values will be through our 'personal responsibility framework' - which outlines how staff are expected to behave. The Trust board willmonitorand review how the Trust performs against the values on a regular basis, to ensure we provide the best possible patient care. Divisional Structure Following the formation ofNorth WestAnglia Foundation Trust in April 2017, our operational functions across our hospitals merged to form five clinical divisions