Cardiology Administration and Scheduling Specialist

VerseOne Group; Chelmsford; On-site; GBP 23,000 - 28,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust is seeking an Administration Assistant in Cardiology to join the Cardiac Physiology team. The role focuses on coordinating outpatient appointments, managing patient pathways, and ensuring data quality and confidentiality to support timely access to care.

The successful candidate will work with clinicians and administrative colleagues to schedule clinics, monitor waiting lists, produce service reports and help maximise clinic utilisation.

Qualifications

• GCSE level or equivalent standard of education.
• Basic IT literacy - working with Word, Excel and Outlook
• ECDL

Responsibilities

• Book and coordinate outpatient appointments, ensuring clinic capacity is fully utilised and patients are scheduled in line with clinical priorities and access targets.
• Validate waiting lists and patient pathways, ensuring accurate tracking and timely progression of patients through the service.
• Act as a key point of contact for patients, GPs and healthcare professionals, responding to enquiries in a courteous, professional and timely manner.
• Monitor clinic administration standards, maintaining high levels of data quality, customer service and patient confidentiality in accordance with Trust policies.
• Support compliance with national and local access standards, including 18-week RTT, 6-week diagnostic and cancer waiting time targets, escalating concerns where necessary.
• Liaise with patients regarding appointments, including contacting patients with a history of non-attendance to support attendance and maximise clinic utilisation.
• Maintain departmental databases and reporting systems, producing information and reports to support service performance, waiting list management and continuous improvement.
• Work collaboratively within the multidisciplinary team, providing reception cover as required, coordinating clinical and administrative resources, and ensuring patients receive a seamless and efficient service.

Skills

Customer care experience

Receptionist experience

Communication skills

NHS experience

Education

GCSE level or equivalent

ECDL

Tools

Word

Excel

Outlook

Job description

Mid and South Essex NHS Foundation Trust is seeking an Administration Assistant in Cardiology to join the Cardiac Physiology team. The role focuses on coordinating outpatient appointments, managing patient pathways, and ensuring data quality and confidentiality to support timely access to care.

The successful candidate will work with clinicians and administrative colleagues to schedule clinics, monitor waiting lists, produce service reports and help maximise clinic utilisation.