Cardiology Admin Officer - Flexible NHS Reception

Dudley Group NHS Foundation Trust; Dudley; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible working options

NHS Staff benefits

Job summary

Dudley Group NHS Foundation Trust is seeking a Clerical Officer in the Cardiology Department. You will provide a proactive administrative and reception service, coordinating patient appointments and handling confidential records with care.

The role requires excellent organisational and communication skills, with experience in NHS administration. This is a full-time post with a 37.5-hour week and a competitive salary.

Qualifications

• NVQ Business Administration Level 2 or equivalent experience.
• Proficient in Microsoft Office and general IT systems.
• Experience in NHS patient administration or booking systems.

Responsibilities

• Provide an efficient, effective and high-quality administrative and reception service within the Cardiology Department.
• Act as a professional and welcoming first point of contact for patients, relatives, carers and visitors, providing appropriate non-clinical information and responding to queries sensitively and efficiently.
• Coordinate patient appointments, maintaining booking systems, databases and appointment diaries, and ensure patients receive accurate and timely appointment information.
• Make appropriate adjustments to appointments and schedules in response to clinical requirements and day-to-day service changes.
• Receive, process and distribute departmental post and correspondence, ensuring information is handled accurately, confidentially and within appropriate timescales.
• Maintain accurate, confidential and up-to-date patient records, clinical documentation and administrative information in line with information governance requirements.
• Ensure the Cardiology reception and administrative areas are safe, organised, clean and welcoming, reporting any faults, hazards or environmental concerns appropriately.
• Monitor office and departmental supplies, maintain accurate stock records, raise requisitions and support the receipt and distribution of deliveries.
• Collect, maintain and update departmental activity data, statistics and administrative records, ensuring confidentiality is maintained.
• Work collaboratively with the wider Cardiology team to support effective patient pathways, service delivery and the continuous improvement of administrative processes.

Skills

Microsoft Office

General IT

Education

NVQ Business Administration Level 2 or equivalent

Tools

NHS booking systems

Job description

Dudley Group NHS Foundation Trust is seeking a Clerical Officer in the Cardiology Department. You will provide a proactive administrative and reception service, coordinating patient appointments and handling confidential records with care.

The role requires excellent organisational and communication skills, with experience in NHS administration. This is a full-time post with a 37.5-hour week and a competitive salary.