Cardiac Investigation Unit / Cardiac Suite Receptionist

Salisbury NHS Foundation Trust; Salisbury; On-site; GBP 12,000 - 17,000; Part time

Job summary

Salisbury NHS Foundation Trust is seeking a part-time Cardiac Investigation Unit/Cardiac Suite Receptionist to join the team in Salisbury. You will greet patients, manage appointments, and provide reception and administrative support across CIU and Cardiac Suite, ensuring smooth patient flow and confidentiality.

The role involves handling calls, directing referrals, and coordinating test bookings with sensitivity in a busy cardiology setting. NHS benefits apply.

Qualifications

• Secretarial experience in a busy, customer-focused environment.
• Clerical/office administration experience within a healthcare environment.
• Excellent telephone manners and customer service.
• Understanding of confidentiality requirements.

Responsibilities

• Provide reception and administration service within Cardiology Units.
• Welcome and greet patients and visitors, record attendance on Lorenzo EP and direct appropriately.
• Handle telephone inquiries politely while maintaining patient confidentiality.
• Assist in processing referrals and booking patient tests and appointments.

Skills

Telephone etiquette

Customer care

Autonomy

Prioritisation

Problem solving

Staff liaison

Teamwork

Confidentiality

Education

GCSE English

ECDL / computer literacy

Typing RSA II

NVQ3 in Business Administration

Tools

Word processing

Databases

Spreadsheets

Job description

Cardiac Investigation Unit / Cardiac Suite Receptionist

"Please note: we are unable to provide sponsorship for this position."

The Cardiac Investigation Unit (CIU) and the Cardiac Suite at Salisbury NHS Foundation Trust are looking for a part time receptionist to join their team.

As a CIU/Cardiac Suite Receptionist you will be part of a forward thinking team, assisting in providing a reception and administrative service including responding to patients and staff face to face and via telephone, receiving patients in for their planned investigations and procedures. You will be responsible for booking their tests and appointments that come from internal and external referrers.

The CIU is a department that supports with diagnostic tests that aid the patient journey and the Suite supports and treats patients with acute, urgent and long term cardiology conditions.

If you are interested an informal chat or visit is welcomed.

Main duties of the job

To provide an excellent reception and administration service within the Cardiology Departments including Cardiac Investigation Unit and the Cardiac Suite.

Welcome and greet patients and visitors into the department, recording attendance and departure on Lorenzo (Electronic Patient Record) and establish which area they are to be seen in and redirect as appropriate.

To deal with telephone inquiries in a polite, helpful and courteous manner whilst making sure that patient confidentiality is maintained.

To assist in the administrators in managing referrals and booking of patients.

About us

Salisbury NHS Foundation Trust (SFT) is part of the Bath, Swindon and Wiltshire (BSW) Hospitals Group, alongside Great Western Hospitals NHS Foundation Trust and the Royal United Hospitals Bath NHS Foundation Trust. Together, we are committed to delivering outstanding, sustainable healthcare through collaboration, innovation and excellent patient care.

With a history spanning more than 250 years, SFT combines a proud heritage with a forward-looking approach to healthcare. We employ more than 4,000 staff, provide around 470 beds and deliver acute, specialist and regional services across Wiltshire and beyond.

Our people are at the heart of everything we do. We are committed to creating an inclusive, supportive workplace where colleagues feel valued, developed and empowered to reach their potential. Flexible working helps colleagues balance work and personal commitments while meeting the needs of patients.

We offer NHS benefits including the NHS Pension Scheme, generous annual leave, staff discounts and onsite facilities.

Salisbury offers an exceptional quality of life, combining a historic city with beautiful countryside, access to the south coast and excellent transport links. Find out more at Experience Salisbury.

Job responsibilities

Please see attached Job description and person specification for full details of roles and responsibilities.

Person Specification

Trust Values

• Patient Centred and Safe, Professional, Responsive and Friendly

Education, Qualifications and Training

• GCSE English Language (grade C or above)
• ECDL or equivalent computer literacy with experience of word processing, databases, spreadsheets,
• Typing RSA grade II or equivalent touch-typing skills
• NVQ3 in Business Administration or equivalent

Experience

• Secretarial experience in a busy, customer-focused environment
• Clerical/office administration experience within a healthcare environment

Knowledge and Skills

• Excellent telephone manner
• Excellent customer care skills
• Ability to work autonomously, coordinate and prioritise
• Ability to problem solve and cope under pressure
• Ability to liaise with other staff and departments
• Ability to work as a team in a multidisciplinary environment
• Understanding of the need for confidentiality

Other Job-Related Requirements

• Good attendance record in previous posts
• Good attendance record in previous posts

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.