Cardiac Care Administrator & Front Desk Coordinator

NHS Jobs; St Helens; On-site; GBP 20,000 - 28,000; Full time

Job summary

NHS Jobs in the United Kingdom is seeking a Community Secretary/Administrator for the Community Cardiac Team. The role provides front-line service for cardiac service user enquiries via telephone, email and face-to-face interactions, requiring tact and professionalism and knowledge of clinical services.

You will manage secretarial and administrative tasks, booking clinics, maintaining diaries, coordinating meetings, handling mail, maintaining records, and liaising with multi-agency partners.

Responsibilities

• Provide front-line service for cardiac service user enquiries via telephone, email and face-to-face interactions in an efficient, tactful and professional manner.
• Redirect calls as appropriate and possess extensive knowledge of clinical services to support enquiries.
• Liaise with internal services and partner agencies when necessary.
• Manage patient booking system including building clinic sessions and cancellation lists.
• Act as Super user for the patient electronic computer system.
• Ensure stock and equipment requisition on Purchase Ordering system.
• Maintain reception information displays and distribute patient surveys.
• Handle mail, deliveries, photocopying, archiving and records management.
• Copy type/audio type medical reports; manage rooms and clinical diaries.
• Communicate with multi-agency services regarding sensitive information.
• Arrange meetings, take notes, and distribute minutes.
• Assist with research and audit activity using various tools.
• Coordinate information from external partners such as hospital discharge letters.
• Set up clinics on Systmone and manage KPI/Patient Access data.
• Input and manage cardiology and post MI clinics on MEDWAY.

Job description

NHS Jobs in the United Kingdom is seeking a Community Secretary/Administrator for the Community Cardiac Team. The role provides front-line service for cardiac service user enquiries via telephone, email and face-to-face interactions, requiring tact and professionalism and knowledge of clinical services.

You will manage secretarial and administrative tasks, booking clinics, maintaining diaries, coordinating meetings, handling mail, maintaining records, and liaising with multi-agency partners.