Car Park Patrol & Customer Service Pro

Parkingeye Limited; Cardiff; On-site; GBP 12,000 - 18,000; Full time

Job summary

Parkingeye Limited is seeking a Parking Attendant to support operations through parking enforcement, customer service and marshalling at client sites. You will patrol car parks, handle notices, and be the first point of contact for customers and queries.

The role requires a confident communicator, resilience, and alignment with our blend values. You will work outdoors and coordinate with internal teams and clients to improve compliance and service delivery.

Qualifications

• Strong ability to communicate with customers during difficult and demanding circumstances
• Good time management and organisational skills
• Experienced in delivering excellent customer service
• Ability to work productively under pressure, maintaining balanced emotions and a positive outlook
• Must be able to work in an outdoor environment

Responsibilities

• Provide customer service and parking related guidance to car park users whilst enforcing the clients parking policy
• Proactively patrol the car park(s) to enforce and advise on parking restrictions as required
• Issue Parking Charge Notices in accordance with the appropriate legislation and code of practice
• Identify signage/equipment issues and provide first line maintenance
• Manage challenging conversations with car park users
• Assist with traffic flow management on the car park as required
• Liaise with internal departments and the client to improve parking compliance on-site
• Report all incidents and accidents
• Adhere to company policy and compliance when enforcement action is required
• Stay up to date on GDPR & H&S requirements
• Stay up to date on industry standards
• Champion the Parkingeye blend values: Be Passionate, Lets Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence

Skills

Communication

Time management

Organisational skills

Customer service

Working under pressure

Outdoor work

Professionalism

Job description

Parkingeye Limited is seeking a Parking Attendant to support operations through parking enforcement, customer service and marshalling at client sites. You will patrol car parks, handle notices, and be the first point of contact for customers and queries.

The role requires a confident communicator, resilience, and alignment with our blend values. You will work outdoors and coordinate with internal teams and clients to improve compliance and service delivery.