Parking Attendant

Parkingeye Limited; Cardiff; On-site; GBP 12,000 - 18,000; Full time

Job summary

Parkingeye Limited is seeking a Parking Attendant to support operations through parking enforcement, customer service and marshalling at client sites. You will patrol car parks, handle notices, and be the first point of contact for customers and queries.

The role requires a confident communicator, resilience, and alignment with our blend values. You will work outdoors and coordinate with internal teams and clients to improve compliance and service delivery.

Qualifications

• Strong ability to communicate with customers during difficult and demanding circumstances
• Good time management and organisational skills
• Experienced in delivering excellent customer service
• Ability to work productively under pressure, maintaining balanced emotions and a positive outlook
• Must be able to work in an outdoor environment

Responsibilities

• Provide customer service and parking related guidance to car park users whilst enforcing the clients parking policy
• Proactively patrol the car park(s) to enforce and advise on parking restrictions as required
• Issue Parking Charge Notices in accordance with the appropriate legislation and code of practice
• Identify signage/equipment issues and provide first line maintenance
• Manage challenging conversations with car park users
• Assist with traffic flow management on the car park as required
• Liaise with internal departments and the client to improve parking compliance on-site
• Report all incidents and accidents
• Adhere to company policy and compliance when enforcement action is required
• Stay up to date on GDPR & H&S requirements
• Stay up to date on industry standards
• Champion the Parkingeye blend values: Be Passionate, Lets Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence

Skills

Communication

Time management

Organisational skills

Customer service

Working under pressure

Outdoor work

Professionalism

Job description

OVERVIEW

Parkingeye’s Customer Service Team provide a professional, best-in-class service to all our customers, whether internal, client or external. The Parking Attendant will support company operations by providing effective parking enforcement, customer service and marshalling activity on client sites as required. You’ll manage patrolling of the car park(s) to ensure the terms and conditions are being adhered to and be first point of contact for customer parking support and technical queries. To succeed in this role, you need to be positive, resilient, a confident communicator and promote our blend values at every opportunity.

KEY DUTIES & RESPONSIBILITIES

• Provide customer service and parking related guidance to car park users whilst enforcing the clients parking policy
• Proactively patrol the car park(s) to enforce and advise on parking restrictions as required
• Issue Parking Charge Notices in accordance with the appropriate legislation and code of practice.
• Proactively identify signage/equipment issues which require investigation and provide first line maintenance
• Professionally manage challenging conversations with car park users
• Take a proactive approach in managing traffic flow on the car park as required
• Liaise with internal departments and the client to improve parking compliance on-site
• Report all incidents & accidents
• To adhere to company policy and compliance when enforcement action is required
• To remain up to date on the GDPR & H&S requirements of your role
• To remain up to date on industry standards
• Champion our BLEND values:Be Passionate, Lets Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence

FORMAL QUALIFICATIONS AND EXPERIENCE REQUIRED:

• Strong ability to communicate with customers during difficult and demanding circumstances
• Good time management and organisational skills
• Experienced in delivering excellent customer service
• Ability to work productively under pressure, maintaining balanced emotions and a positive outlook
• Must be able to work in an outdoor environment

PERSONAL ATTRIBUTES/SKILLS

• Excellent communication skills, including providing operational updates to the Customer Service Manager
• An organised people manager able to manage teams by example including prior experience of dealing with HR processes such as recruitment, training, annual reviews and investigations
• Demonstrating professionalism in all interactions
• Able to build trust with colleagues
• Demonstrating skills in achieving results with and through others
• Highly self-motivated
• Willingness to assume responsibilities and take ownership of tasks
• Ability to set and work to deadlines and remain agile to changing scenarios
• Demonstrating the Parkingeye Blend Values of Be Passionate, Let’s Innovate, Embrace Collaboration, Nurture Trust and Drive Excelle

Parkingeye is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.