Mobile Patrol Officer

Horizon Parking; Stockport; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Company car

Annual Bonus Scheme

Salary Sacrifice Pension Scheme

Statutory Sick Pay

22 days holiday + bank holidays

Holiday on birthday week

Health care cash back scheme

Mental Health & Well Being Programmes

Employee discount scheme

Cycle to Work scheme

Enhanced paternity leave

Viva Engage lottery

Ad-hoc monetary recognition

Paid DBS application

Access to free online training

Job summary

Horizon Parking Ltd is a car park management company operating nationwide. A Mobile Patrol Officer is sought to cover South Manchester and surrounding areas. The role involves patrolling car parks, ensuring cleanliness, and enforcing parking rules.

You must have a full UK driving licence and be able to meet UK eyesight standards. The package includes a competitive hourly rate of £13.10, a company car, bonus schemes, and a comprehensive benefits suite including pension, sick pay, holidays, and

Qualifications

• Strong customer service skills required.
• Excellent interpersonal and networking abilities.
• Clear verbal and listening communication.
• Effective time management and organisation.
• Basic IT, literacy and numeracy skills.

Responsibilities

• Travel to and from allocated sites within visit cycles.
• Patrol and monitor car parks, ensuring cleanliness and order.
• Maintain a professional image when dealing with third parties.
• Issue Parking Charge Notices as required per terms and signage.
• Check and maintain parking equipment; report faults to Line Manager.
• Perform maintenance of kiosks and restock consumables.
• Support accessibility for site users and manage abuse of facilities.
• Provide excellent customer service and assist customers as needed.

Skills

Customer service

Interpersonal skills

Verbal communication

Listening skills

Time management

Proactive / self-motivated

Tools

IT basics

Job description

Horizon Parking Ltd is a car park management company, providing our various services nationwide.

We strongly believe that our colleagues are our best asset, they are at the heart of everything we do and as such we aspire to be an Employer of Choice. With our core values built around our beliefs such as having pride in everything we do, aspiring to make a difference, operating with honesty and integrity, and growth through people, innovation, and ideas, we believe we offer a fantastic opportunity to join a growing and forward-thinking company that really cares about you.

What are we looking for?

• A reliable and trustworthy Mobile Patrol Officer, to work in South Manchester & its surrounding areas
• 40 hours per week, spread out over any 5 days of the week (will include some weekend working)
• A qualified driver who must be able to meet the Highway Code eyesight test requirements. Candidates must be able to read a vehicle number plate from a distance of 20 metres (65 feet) in good daylight, as stipulated by UK legislation. This is to ensure that all our drivers can perform their duties safely and in compliance with legal standards.

What's in it for you?

• £13.10 per hour
• Company car
• Annual Bonus Scheme.
• Salary Sacrifice Pension Scheme.
• Statutory Sick Pay.
• 22 days holiday plus bank holidays.
• Additional 1 day's holiday for your birthday week.
• Health care cash back scheme.
• Mental Health and Well Being Programmes (EAP).
• Employee discount scheme.
• Cycle to Work scheme.
• Enhanced paternity leave.
• Viva Engage monthly lottery.
• Regular ad-hoc monetary recognition.
• Paid DBS application.
• Access to free online training.

What will we expect in return?

• Travel to and from allocated sites within visit cycles provided, and/or as required.
• Patrol and monitor car parks, ensuring the car park is tidy and clean at all times.
• Maintain a professional image when dealing with third parties.
• Issue Parking Charge Notices as and when required, in line with the contraventions set out in the terms and conditions signage within the car park.
• Check if parking equipment is in working order.
• Restock machines with tickets, undertake minor repairs and maintenance of machines and report any faults to the Line Manager.
• Perform preventative maintenance and replenishment of consumables within payment and validation kiosks.
• Improve accessibility for all site users.
• Management of abuse of parking facilities.
• Provide excellent customer services and assist customers as and when required.
• Carry out duties in line with company health and safety policies and follow safe working practices.
• Carry out any other tasks and instructions as and when required.

What do we need from you?

• Have a full UK Driving licence.
• Strong customer service skills.
• Excellent interpersonal/networking skills.
• Good verbal and listening communications skills.
• Effective time management skills.
• Basic IT, literacy and numeracy skills.
• Pro-active and self-motivated.
• Management of own timekeeping and attendance.
• A good understanding of role and requirements of our customers.
• A sensitive and practical approach to enforcement at site.
• An understanding of the diversity of our customers and colleagues.