Cancer Care Navigator & Holistic Support Specialist

NHS Jobs; Harlow; On-site; GBP 40,000 - 48,000; Full time

Benefits offered by this job

High Cost Allowance (5%)

Job summary

NHS Jobs in the United Kingdom is seeking a Macmillan role focused cancer support worker to collaborate with multi‑disciplinary teams on holistic cancer care pathways. You will help patients navigate complex services, complete eHNA assessments, and coordinate follow‑ups with clinical teams.

You will engage with patients and carers, deliver structured health education, and support the planning of self‑managed workshops while maintaining confidentiality and compassionate communication.

Qualifications

• Demonstrate effective communication with patients, carers, other health professionals and stakeholders.
• Deliver Health Education, in partnership with key extended team members: CNS teams, and Macmillan Information Manager.
• Identify own personal education and role development needs and access Macmillan resources to address.
• Demonstrate self-directed learning, actively seeking role development opportunities to enhance practice, knowledge and role progression.
• Overcome barriers to effective communication.
• Adhere to clear role boundaries and expectations and when to seek support or signpost to more appropriate care provider.
• As this is a Macmillan Role, you will wear the Macmillan badge and use Macmillan resources to benefit patients.

Responsibilities

• Work with MDTs to implement the Recovery Package and risk stratification processes to ensure holistic needs assessments and treatment summaries.
• Be a main point of contact throughout the patient journey and identify risk stratified patients that will receive the Recovery package.
• Pro‑active liaison and coordination to ensure smooth transition across traditional care boundaries.
• Support and coordinate the needs of patients on patient triggered follow‑up pathways, escalating as needed.
• Apply Macmillan Level 1‑2 direct/indirect interventions for non‑complex cancer patients.
• Assist patients in completing electronic holistic needs assessments (eHNAs) and develop care plans.
• Facilitate joined up information, health education and access to support services for seamless cancer care.
• Deliver health education for non‑complex patients in collaboration with CNSs and Macmillan Information Manager.
• Plan and deliver self‑managed workshops with clinical teams, organise venues and recruit patients.
• Coordinate follow‑up investigations post cancer treatment.
• Coordinate rapid re‑entry into the specialist cancer team as per tumour group protocol.
• Coordinate assessments and investigations to fast track patients back into the system.
• Maintain an accurate cancer data base (remote monitoring & tumour specific).
• Take, respond to and record calls, relay messages, ensure confidentiality and prompt attention.
• Provide telephone advice and signpost to other sources of support as per tumour group instruction.
• Develop and maintain good professional relationships with patients and specialist cancer teams.
• Carry out administration duties including filing, report writing, and ordering supplies.
• Be prepared for distressing situations and know when to seek support.
• Listen with empathy to distressed patients or carers and ensure discretion.
• Provide general information about cancer and services to help navigate health and social care.
• Act as advocate and facilitator to resolve barriers to care.
• Provide rota cover in the Cancer Information Hub in Williams Day Unit.
• Support patients and carers to recognise signs and symptoms that require attention.
• Explain how to contact support out of hours.
• Encourage healthy lifestyle choices.

Job description

NHS Jobs in the United Kingdom is seeking a Macmillan role focused cancer support worker to collaborate with multi‑disciplinary teams on holistic cancer care pathways. You will help patients navigate complex services, complete eHNA assessments, and coordinate follow‑ups with clinical teams.

You will engage with patients and carers, deliver structured health education, and support the planning of self‑managed workshops while maintaining confidentiality and compassionate communication.