Cancer Care Navigator

Nnuh Colney Lane; Colney; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Flexible working hours

Free Park & Ride

On-site nursery

Pension scheme

Counselling support

Job summary

Norfolk and Norwich University Hospitals NHS Foundation Trust is recruiting a Cancer Care Navigator to guide newly diagnosed patients through holistic needs assessment, information and signposting. The role involves phone and face-to-face contact with patients, relatives and carers, and collaboration with clinical teams and community services.

The post requires empathy, strong IT skills and sensitivity in handling confidential information, with opportunities to engage in outreach and health and

Qualifications

• Ability to deal with complex and emotional situations
• Awareness of health and social care environment
• Good IT skills across NHS IT systems
• Strong organisational and communication skills

Responsibilities

• Signpost patients to internal/external support and assist with referrals
• Man the Information Pod and Cromer Centre for drop-in information
• Support health and wellbeing events
• Make clinical visits to inpatients
• Use Word/Excel and NHS IT systems with empathy, confidentiality and integrity

Skills

Empathy

Communication

Organisational skills

IT skills

NHS IT systems

Tools

Word

Excel

Hospital systems

Job description

The NNUH Cancer Services team are growing their Information and Support Services with additional Cancer Care Navigator posts. As a Cancer Care Navigator, you will be uniquely positioned to direct newly diagnosed cancer patients through a Holistic Needs Assessment (HNA) process giving information and support and signposting to relevant services. This enables patients and their carers to navigate the health and social care system and promote self-care. The team works closely with the body site clinical teams, local charities and inpatient care areas. Key aspects of the role involve daily and direct (e.g. telephone and face-to-face) communication with patients, relatives, carers, and other health and social care professionals. This may be through telephone contact to undertake an HNA; manning the NNUH Information Pod or Cromer Centre for drop in advice and information; through holding and supporting outreach services in the community; holding Health and Wellbeing events to support self-management; visiting patients within clinical areas.

• Sign post patients to relevant internal and external support services; making referrals and supporting with application forms as necessary
• Man the NNUH Information Pod and Cromer Centre for drop in advice and information
• Support health and well being events both internally and externally
• Make clinical visits for inpatients
• Good and accurate IT skills with knowledge of word, excel and hospital systems. The information and nature of communication is sensitive. Communication in this context requires a high degree of empathy, understanding, diplomacy, confidentiality and integrity

You will be a self-motivated and enthusiastic individual with experience and understanding of the health and social care environment. You will be supported by the wider Cancer Services team in your ongoing development and learning to deliver seamless and compassionate care. Previous experience in a clinical role or in an administrative role with transferable skills will be considered. We are interested in candidates that have or are working in the health and social care system and able to demonstrate:

• An ability to deal with complex and difficult emotional situations
• Have an awareness of the health and social care environment
• Have good IT skills that can cross different NHS IT systems
• Have effective organisational skills
• Have good communication skills

Macmillan Cancer Care Navigator | Norfolk and Norwich University Hospitals NHS Foundation Trust, Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity. We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
• Undertake Holistic Needs Assessment for all newly diagnosed patients and as treatment modalities change