Macmillan Cancer Care Navigator

Norfolk and Norwich University Hospitals NHS Foundation Trust; Norwich; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Flexible working hours

NHS pension scheme

Staff discount

Job summary

The Norfolk and Norwich University Hospitals NHS Foundation Trust is recruiting Cancer Care Navigators to guide newly diagnosed patients through holistic needs assessments and signpost to relevant services. The role involves direct patient contact, information provision, and collaboration with NHS teams and local charities to support self-management and care navigation.

The post requires empathy, confidentiality and strong communication skills, with rotation through information and support

Qualifications

• Ability to deal with complex and difficult emotional situations
• Awareness of the health and social care environment
• Good IT skills across NHS IT systems
• Effective organisational skills
• Strong communication skills

Responsibilities

• Directly communicate with patients, relatives and carers daily (telephone and face-to-face)
• Operate information pods and drop-in advice points
• Support outreach services in the community and health & wellbeing events
• Visit patients in clinical areas to provide information and signpost to services
• Maintain empathy, confidentiality and integrity in all communications

Skills

Empathy

Communication

IT skills across NHS systems

Organisational skills

Patient-facing communication

Tools

NHS IT systems

Job description

The NNUH Cancer Services team are growing their Information and Support Services with additional Cancer Care Navigator posts.

As a Cancer Care Navigator, you will be uniquely positioned to direct newly diagnosed cancer patients through a Holistic Needs Assessment (HNA) process giving information and support and signposting to relevant services. This enables patients and their carers to navigate the health and social care system and promote self-care. The team works closely with the body site clinical teams, local charities and inpatient care areas.

Key aspects of the role involve daily and direct (e.g. telephone and face-to-face) communication with patients, relatives, carers, and other health and social care professionals. This may be through telephone contact to undertake an HNA; manning the NNUH Information Pod or Cromer Centre for drop in advice and information; through holding and supporting outreach services in the community; holding Health and Wellbeing events to support self-management; visiting patients within clinical areas.

The information and nature of communication is sensitive. Communication in this context requires a high degree of empathy, understanding, diplomacy, confidentiality and integrity

You will be a self-motivated and enthusiastic individual with experience and understanding of the health and social care environment. You will be supported by the wider Cancer Services team in your ongoing development and learning to deliver seamless and compassionate care. Previous experience in a clinical role or in an administrative role with transferable skills will be considered.

We Are Interested In Candidates That Have Or Are Working In The Health And Social Care System And Able To Demonstrate

• an ability to deal with complex and difficult emotional situations
• have an awareness of the health and social care environment
• have good IT skills that can cross different NHS IT systems
• have effective organisational skills
• have good communication skills.

You will be required to work from the Rouen road office and rotate through the information and support services at NNUH and Cromer . You will be expected to be able to talk to patients and carers confidently in clinical settings, and on the telephone

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

For further details / informal visits contact:
Name: Rachel Casey
Job title: Personalised Care Lead
Email address: [e-mail]
Telephone number: 01603 647175

Contact name: Gemma Clarkson

Contact job title: CCN Team Leader

Contact email address: [e-mail]