Canalside Day Concierge — Resident & Guest Experience

Rendall & Rittner; Greater London; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Bank holidays & leave

Pension scheme

Employee assistance programme

Referral scheme

Team uniform

Training & development

Discounts across travel, retail, or 
f

Job summary

Rendall & Rittner is hiring a Day Concierge for a 12-storey waterside development in Paddington Basin with 95 apartments. You will greet residents and visitors, manage access, and coordinate daily building operations to ensure a welcoming and secure environment.

You’ll handle enquiries in person, by phone and email, maintain clean communal areas and work closely with security and contractors to keep the development running smoothly.

Qualifications

• Front-of-house or concierge experience in residential, hotel or corporate settings.
• Working knowledge of access control, CCTV or building safety procedures.
• Using property management or ticketing systems to log and track tasks.
• Experience coordinating contractors and following up on maintenance issues.
• Familiarity with the local area and transport options to support resident queries.

Responsibilities

• Greeting residents and visitors, managing access and handling deliveries.
• Responding to enquiries in person, by phone and email, resolving or escalating as needed.
• Conducting regular checks of the reception and communal areas, addressing housekeeping standards.
• Monitoring building security and CCTV in line with procedures, and liaising with the 24-hour security team.
• Logging repairs, coordinating with contractors and updating residents on progress.

Skills

Front-of-house experience

People-first service

Communication skills

Teamwork

Tools

Access control

CCTV

Ticketing systems

Job description

Rendall & Rittner is hiring a Day Concierge for a 12-storey waterside development in Paddington Basin with 95 apartments. You will greet residents and visitors, manage access, and coordinate daily building operations to ensure a welcoming and secure environment.

You’ll handle enquiries in person, by phone and email, maintain clean communal areas and work closely with security and contractors to keep the development running smoothly.