Campus Welcome Desk Officer: Student Support & Front Office

York College; Bishopthorpe; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

45 days annual leave

Generous pension scheme

On-site gym membership

On-site parking

Job summary

York College welcomes applications for a Welcome Desk Officer to be based at the Sim Balk Lane campus. You will greet students, staff and visitors, handle inquiries across face-to-face, email and live chat, and direct people to the right services.

The role includes administrative tasks to help deliver a smooth, welcoming experience. This full-time, campus-based position requires excellent communication, resilience and a positive demeanor in a fast-paced environment.

Qualifications

• Experience delivering excellent customer service in a front-facing environment.
• Good IT literacy and ability to use standard software applications.
• GCSE English and Maths at C/4 or equivalent.

Responsibilities

• Answer enquiries from students, staff and visitors in person, by email and by phone.
• Direct people to the appropriate services and support teams.
• Undertake general administrative tasks to support College operations.

Skills

Customer service

Communication

IT skills

Microsoft Outlook

Excel

Education

Level 2 English & Maths (GCSE C/4)

Tools

Microsoft Outlook

Excel

Job description

York College welcomes applications for a Welcome Desk Officer to be based at the Sim Balk Lane campus. You will greet students, staff and visitors, handle inquiries across face-to-face, email and live chat, and direct people to the right services.

The role includes administrative tasks to help deliver a smooth, welcoming experience. This full-time, campus-based position requires excellent communication, resilience and a positive demeanor in a fast-paced environment.