Welcome Desk Officer

York College; Bishopthorpe; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

45 days annual leave

Generous pension scheme

On-site gym membership

On-site parking

Job summary

York College welcomes applications for a Welcome Desk Officer to be based at the Sim Balk Lane campus. You will greet students, staff and visitors, handle inquiries across face-to-face, email and live chat, and direct people to the right services.

The role includes administrative tasks to help deliver a smooth, welcoming experience. This full-time, campus-based position requires excellent communication, resilience and a positive demeanor in a fast-paced environment.

Qualifications

• Experience delivering excellent customer service in a front-facing environment.
• Good IT literacy and ability to use standard software applications.
• GCSE English and Maths at C/4 or equivalent.

Responsibilities

• Answer enquiries from students, staff and visitors in person, by email and by phone.
• Direct people to the appropriate services and support teams.
• Undertake general administrative tasks to support College operations.

Skills

Customer service

Communication

IT skills

Microsoft Outlook

Excel

Education

Level 2 English & Maths (GCSE C/4)

Tools

Microsoft Outlook

Excel

Job description

Welcome Desk Officer

Reference: OCT20263276

Expiry date: 09:00, Tue, 10th Nov 2026

Location: Sim Balk Lane campus

Benefits: Please visit the York College website to explore our range of benefits

Salary: £27,091 per annum. Plus generous benefits, including:

• 45 days annual leave per year (including bank holidays and efficiency closures)
• Generous Occupational Pension Scheme

About the role

As a Welcome Desk Officer, you will play a vital role at the heart of the College, providing a professional, friendly and welcoming first impression to everyone who visits us.

Working in a busy and varied environment, you will be the first point of contact for students, staff, visitors and external stakeholders. Whether assisting face-to-face, responding to emails, managing enquiries through our online chat service, or answering telephone calls, you will ensure that every interaction is helpful, professional and efficient.

You will confidently answer a wide range of queries, directing individuals to the appropriate services and support teams when required. Alongside your customer-facing responsibilities, you will undertake a variety of administrative tasks and work closely with colleagues across the College to help deliver a seamless and positive experience for all.

This role would suit someone who enjoys working with people, has excellent communication skills, and thrives in a fast-paced environment where no two days are the same.

Working Hours

This is a full-time, campus-based role. Working hours are:

• Monday to Thursday: 8:30am to 5:00pm
• Friday: 8:30am to 4:30pm

A one-hour lunch break is usually taken between 11:30am and 12:30pm.

Please note that this role must be undertaken on-site and is not suitable for remote or hybrid working.

Annual Leave Requirements

As this is a front-facing role that supports students throughout the academic year, the postholder is required to be available during term time. Consequently, annual leave must normally be taken during College holiday periods.

During the summer holiday period, a maximum of three weeks' annual leave may be taken, subject to operational requirements and approval.

The successful candidate must also be available to work during the College enrolment period and will be required to be in post from the week preceding enrolment activities. Student enrolment normally takes place from the 3rd week of August.

About the Person

Experience: You will have extensive, proven experience delivering excellent customer service ideally in large complex front facing environment.

Qualifications: You will hold Level 2 English and Maths such as GCSE at a grade C/4 or above or equivalent. Relevant work experience for those who do not meet this requirement will be considered.

Skills: You will thrive in a busy environment, be organised, prioritise effectively and remain positive and professional in pressured situations. You will be competent in using IT applications such as Microsoft Outlook, Excel. You will ideally have experience using database systems.

Attributes: The post holder is required to be resilient, approachable, calm, patient and professional in demeaner with a passion for customer service and working with others.

About the College

York College & University Centre is the largest further education college in the region, offering a comprehensive range of courses from Entry Level to degree level. We are committed to upholding our values of ambition, care, respect and success, and are dedicated to providing the highest standards of education and support to all our students and apprentices.

We have approximately 4,200 school leavers, 1,200 apprentices, 2,000 adult students, and 400 higher-level students studying with us.

With a vibrant working environment, excellent transport links to the city centre and surrounding area, plus on-site parking, you will find York College to be fulfilling and supportive place to work. As a member of College staff you will have full use of the College facilities including free gym membership at the Athletic Suite, our brand new state of the art gym.

You can find full details on our job vacancies page, just below the current vacancies: Job Vacancies | York College & University Centre. Be sure to explore the range of additional benefits and perks that make York College a brilliant place to work.