Campus Front Desk Pro – Student Services (Part-time)

East Lancashire Learning Group; Nelson; On-site; GBP 11,000 - 15,000; Part time

Benefits offered by this job

Workplace pension

Enhanced sick pay

Health & wellbeing benefits

Staff recognition

Family friendly policies

Free on-site parking

Job summary

East Lancashire Learning Group is seeking a part-time fixed-term Receptionist to be the first point of contact for visitors at Nelson & Colne College. You will answer calls, manage inquiries, and support the Student Services team across college sites.

The role requires excellent customer care, good IT skills (MS Office) and a friendly, proactive approach in a busy campus environment. Travel across sites may be required.

Qualifications

• 4 GCSEs including Maths and English at Grade 4/C or above.
• IT qualification such as ECDL or experience with Microsoft packages.
• Friendly, proactive customer-facing experience.

Responsibilities

• Be the first point of contact for visitors and represent the College with excellent customer care and front of house service.
• Answer and refer telephone calls in a timely and professional manner.
• Manage college postal services and ensure timely notification for collections.

Skills

Customer care

Front of house

Communication

Education

GCSEs including Maths & English (4/C or above)

ECDL or IT qualification

Tools

Microsoft Office

Teams Telephony

Job description

East Lancashire Learning Group is seeking a part-time fixed-term Receptionist to be the first point of contact for visitors at Nelson & Colne College. You will answer calls, manage inquiries, and support the Student Services team across college sites.

The role requires excellent customer care, good IT skills (MS Office) and a friendly, proactive approach in a busy campus environment. Travel across sites may be required.