Receptionist

East Lancashire Learning Group; Lancashire; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Workplace pension

Sick pay policy

Health & wellbeing benefits

Staff recognition

Family friendly policies

Job summary

East Lancashire Learning Group is seeking a part-time fixed term Receptionist for the Student Services department. Based primarily at Nelson and Colne College, you will be at the heart of campus life, welcoming visitors, assisting students and handling enquiries while helping keep campus operations running smoothly.

You will use Teams Telephony for calls, manage the postal service, and collaborate with the Student Services team.

Qualifications

• 4 GCSEs or equivalent including Maths and English at Grade 4 / C or above and a relevant IT qualification such as ECDL or experience of working with Microsoft packages.

Responsibilities

• Be the first point of contact for visitors and deliver front-of-house service with excellent customer care.
• Answer and refer telephone calls promptly using Teams Telephony.
• Manage college postal service and parcels in line with College policy; ensure timely notifications for collections.
• Liaise with the Student Services team to support learners and staff and resolve enquiries.

Skills

Customer service

Communication

Organisational skills

Problem solving

Education

GCSEs including Maths and English at Grade 4/C or above

IT qualification such as ECDL or experience with Microsoft packages

Tools

Microsoft Office

Teams Telephony

Job description

A new and exciting opportunity has become available for a part-time fixed term Receptionist within our Student Services department. Working as a college receptionist puts you right at the centre of campus life. From welcoming visitors and supporting students to answering enquiries and helping keep things running smoothly, you will be involved in a wide variety of tasks throughout the day. If you enjoy meeting people, solving problems and working as part of a busy and supportive team, this could be the perfect opportunity. You will be able to use your customer care and communication skills to make a real difference to anyone visiting, working or learning at the college. The successful candidate will be primarily based at Nelson and Colne College but may be required to travel across sites.

What You Will Be Doing:

You will be the first point of contact for all visitors and represent the College with excellent customer care and front of house services for customers, learners, staff and contractors and working closely with the Student Services team. You will be responsible for answering and responding to telephone calls in a timely and professional manner, taking messages and referring callers and visitors to the correct person as well as providing first level information and advice as required using our Teams Telephony system. You will ensure that college postal service runs efficiently and effectively. This will include liaising with the sorting office for College closures and making sure that parcels are received in accordance with College policy and departments receive timely notification for their collection.

What We Are Looking For:

• Friendly, approachable positive and enthusiastic person with excellent customer care skills and an ability to show initiative and work under pressure.
• You will have 4 GCSEs or equivalent including Maths and English at Grade 4 / C or above and a relevant IT qualification such as ECDL or experience of working with Microsoft packages.

What We Offer in Return

This role is advertised by East Lancashire Learning Group Professional Services. Part of East Lancashire Learning Group, ELLG Professional Services provides expert business support services to the wider College Group. East Lancashire Learning Group is a beacon for educational excellence, made up of a family of colleges - Nelson & Colne College, Accrington & Rossendale College and Lancashire Adult Learning. The College Group is the only Further Education college in Lancashire to be graded as 'Outstanding' under the new Ofsted inspection framework. Together the Group forms a Sixth Form, Skills and Technology Centre, University Centre, employer training and adult learning provider delivering exceptional teaching and learning to all ages and at all levels.

The Exciting Role

• Access to a workplace pension scheme - with generous employer contributions
• Enhanced occupational sick pay scheme and access to family friendly policies and benefits
• A range of health and wellbeing benefits and support
• Staff recognition scheme, including long service awards
• Fantastic family friendly policies