Receptionist

Nelson and Colne College; Nelson; On-site; GBP 24,000 - 28,000; Part time

Benefits offered by this job

Workplace pension

Sick pay scheme

Health and wellbeing benefits

Staff recognition

Family friendly policies

Free on-site parking

Job summary

Nelson and Colne College is seeking a friendly receptionist for Student Services. You will be the first point of contact for visitors, answer calls professionally and support students and staff across campus.

The role is part-time maternity cover, primarily based at Nelson and Colne College, with occasional travel to other sites. You will use your customer care and clear communication to help keep campus operations running smoothly.

Qualifications

• 4 GCSEs or equivalent including Maths and English at Grade 4 / C or above.
• IT qualification such as ECDL or experience with Microsoft packages.

Responsibilities

• Be the first point of contact for visitors and represent the College with excellent customer care and front of house services for customers, learners, staff and contractors.
• Answer and respond to telephone calls in a timely and professional manner, taking messages and referring callers and visitors to the correct person.
• Ensure college postal service runs efficiently; liaise with the sorting office for college community communications and ensure parcels are received per policy.

Education

GCSEs incl Maths & English (Grade 4/C or above)

Tools

ECDL / MS Office

Job description

Receptionist: Student Services
Salary: £26,078.33 (pro-rata £13,039.17) per annum
Hours: 18.5 per week
Contract Type: Part-Time - Fixed term (Maternity Cover)
Working Weeks: Full Year
Site: Nelson and Colne College
Closing date: Midnight, Sunday 27th September 2026
Interview date: Thursday 15th October 2026

Would you like to be part of a team that aims to create the extraordinary?'

Our Organisation
This role is advertised by East Lancashire Learning Group Professional Services. Part of East Lancashire Learning Group, ELLG Professional Services provides expert business support services to the wider College Group.

East Lancashire Learning Group is a beacon for educational excellence, made up of a family of colleges - Nelson & Colne College, Accrington & Rossendale College and Lancashire Adult Learning. The College Group is the only Further Education college in Lancashire to be graded as Outstanding' under the new Ofsted inspection framework.

Together the Group forms a Sixth Form, Skills and Technology Centre, University Centre, employer training and adult learning provider delivering exceptional teaching and learning to all ages and at all levels.

The Exciting Role

Working as a college receptionist puts you right at the centre of campus life. From welcoming visitors and supporting students to answering enquiries and helping keep things running smoothly, you will be involved in a wide variety of tasks throughout the day.
If you enjoy meeting people, solving problems and working as part of a busy and supportive team, this could be the perfect opportunity. You will be able to use your customer care and communication skills to make a real difference to anyone visiting, working or learning at the college.

The successful candidate will be primarily based at Nelson and Colne College but may be required to travel across sites.

What You Will Be Doing:

You will be the first point of contact for all visitors and represent the College with excellent customer care and front of house services for customers, learners, staff and contractors and working closely with the Student Services team.
You will be responsible for answering and responding to telephone calls in a timely and professional manner, taking messages and referring callers and visitors to the correct person as well as providing first level information and advice as required using our Teams Telephony system.

You will ensure that college postal service runs efficiently and effectively. This will include liaising with the sorting office for College closures and making sure that parcels are received in accordance with College policy and departments receive timely notification for their collection.

What We Are Looking For:

Friendly, approachable positive and enthusiastic person with excellent customer care skills and an ability to show initiative and work under pressure.
You will have 4 GCSEs or equivalent including Maths and English at Grade 4 / C or above and a relevant IT qualification such as ECDL or experience of working with Microsoft packages.

What We Offer in Return:

• Access to a workplace pension scheme - with generous employer contributions
• Enhanced occupational sick pay scheme and access to family friendly policies and benefits
• A range of health and wellbeing benefits and support
• Staff recognition scheme, including long service awards
• Fantastic family friendly policies
• Free on-site parking on all College sites

Please visit the Careers section on our website for full details of our benefits http://www.eastlancslearning.ac.uk/

Please note: All of our posts are subject to an enhanced DBS check due to working with vulnerable adults and children. Should you wish to discuss this further, please get in touch with the HR team.