Student Services Front Desk – Part-Time Receptionist

East Lancashire Learning Group; Lancashire; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Workplace pension

Sick pay policy

Health & wellbeing benefits

Staff recognition

Family friendly policies

Job summary

East Lancashire Learning Group is seeking a part-time fixed term Receptionist for the Student Services department. Based primarily at Nelson and Colne College, you will be at the heart of campus life, welcoming visitors, assisting students and handling enquiries while helping keep campus operations running smoothly.

You will use Teams Telephony for calls, manage the postal service, and collaborate with the Student Services team.

Qualifications

• 4 GCSEs or equivalent including Maths and English at Grade 4 / C or above and a relevant IT qualification such as ECDL or experience of working with Microsoft packages.

Responsibilities

• Be the first point of contact for visitors and deliver front-of-house service with excellent customer care.
• Answer and refer telephone calls promptly using Teams Telephony.
• Manage college postal service and parcels in line with College policy; ensure timely notifications for collections.
• Liaise with the Student Services team to support learners and staff and resolve enquiries.

Skills

Customer service

Communication

Organisational skills

Problem solving

Education

GCSEs including Maths and English at Grade 4/C or above

IT qualification such as ECDL or experience with Microsoft packages

Tools

Microsoft Office

Teams Telephony

Job description

East Lancashire Learning Group is seeking a part-time fixed term Receptionist for the Student Services department. Based primarily at Nelson and Colne College, you will be at the heart of campus life, welcoming visitors, assisting students and handling enquiries while helping keep campus operations running smoothly.

You will use Teams Telephony for calls, manage the postal service, and collaborate with the Student Services team.