Campus Facilities Assistant - Customer Care & Operations

Diversity Dashboard; Sheffield; On-site; GBP 35,000 - 36,000; Full time

Benefits offered by this job

Hybrid working opportunities

Generous pension scheme

38 days annual leave incl. bank hols

Job summary

The University of Sheffield is seeking a Facilities Assistant to join the Campus Services Team. You will be the first point of contact for a wide range of customers and will ensure high standards of service in a busy campus environment.

Reporting to the Facilities Management Team, you will perform reception duties, manage deliveries, assist with room layouts for teaching and events, and help maintain safe, efficient building operations across our campus.

Qualifications

• Experience delivering high-standard customer care to internal/external customers.
• Good IT skills with tablets, PCs, and basic spreadsheets.
• Clear written and verbal communication, professional with diverse audiences.
• Ability to work in a team and support colleagues.

Responsibilities

• Respond to enquiries in person, by phone, or email with courtesy and accuracy.
• Liaise with Helpdesk to investigate and resolve building operation issues.
• Support health and safety initiatives and safe ways of working.
• Manage mail and small parcels, including sign-off and record keeping.
• Rearrange furniture and room layouts to support teaching and events.
• Monitor building security, alarms, and advise on hazardous situations.

Skills

Customer service

IT literacy

Communication

Teamwork

Tools

PLANON

Job description

The University of Sheffield is seeking a Facilities Assistant to join the Campus Services Team. You will be the first point of contact for a wide range of customers and will ensure high standards of service in a busy campus environment.

Reporting to the Facilities Management Team, you will perform reception duties, manage deliveries, assist with room layouts for teaching and events, and help maintain safe, efficient building operations across our campus.