Campus Facilities Assistant — Maintenance & Customer Service

Birmingham City University; Birmingham; On-site; GBP 26,000 - 29,000; Full time

Job summary

A leading university in Birmingham is looking for a Facilities Assistant to join their Estates and Facilities team. This role involves delivering exceptional customer service and support while handling tasks such as responding to service requests, managing room layouts, and overseeing safety compliance. The ideal candidate should possess strong communication skills, experience in customer service, and familiarity with building maintenance, alongside proficiency in Microsoft Office tools. Competitive benefits and professional development opportunities are included.

Benefits

Generous annual leave entitlement (40 days)

Direct contribution pension scheme

Access to wellbeing support

Cycle to Work Scheme

Qualifications

• Experience in a customer-focused environment.
• Strong communication skills with emphasis on service.
• A solid understanding of health and safety best practices.

Responsibilities

• Respond to soft facilities service requests.
• Perform general porterage tasks and report faults.
• Conduct weekly fire alarm tests and maintain safety records.
• Provide support for faculty and student events.

Skills

Customer service experience

Communication skills

Ability to manage multiple tasks

Proficiency in Microsoft Office

Familiarity with building maintenance

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Excel

Handheld devices (PDA)

Job description

A leading university in Birmingham is looking for a Facilities Assistant to join their Estates and Facilities team. This role involves delivering exceptional customer service and support while handling tasks such as responding to service requests, managing room layouts, and overseeing safety compliance. The ideal candidate should possess strong communication skills, experience in customer service, and familiarity with building maintenance, alongside proficiency in Microsoft Office tools. Competitive benefits and professional development opportunities are included.