Campus Experience and Security Supervisor

Get Staffed Online Recruitment Limited; Birmingham; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Job summary

Get Staffed Online Recruitment Limited is recruiting for a Campus Experience and Security Supervisor in Birmingham. The role blends front‑of‑house duties with security and administrative tasks to create a safe, well‑organised and welcoming campus environment for students, staff and visitors.

You will be a visible contact point, manage access control, sign‑in, passes and deliveries, support emergency procedures and DBS checks where required.

Qualifications

• Experience in front-of-house, reception, security or customer-facing role.
• Calm, approachable manner with the ability to engage a wide range of people.
• Strong written and verbal communication skills.
• Good organisational skills to manage competing priorities.
• Confidence using systems and maintaining accurate records.
• Understanding of health, safety and safeguarding in public settings.
• Sound judgement and ability to work independently within procedures.

Responsibilities

• Act as a key point of contact on campus, providing a professional and inclusive welcome to students, staff, visitors, contractors and industry guests
• Offer clear information and guidance, helping people navigate campus services and facilities
• Maintain a visible front-of-house presence that contributes to a positive and engaging campus environment
• Support the secure opening and closing of buildings in line with agreed procedures
• Monitor and manage access control, ensuring buildings are accessed safely and appropriately
• Manage visitor sign-in processes and issue passes in line with health and safety requirements
• Keep accurate records using visitor, key management and related systems
• Assist with emergency procedures, including evacuations and routine system checks
• Identify and elevate any facilities, safety or security concerns
• Coordinate deliveries, ensuring items are received, logged and distributed appropriately
• Support ID card services, including processing new requests and replacements

Skills

Front-of-house experience

Customer-facing

Communication skills

Organisational skills

System literacy

Health and safety awareness

Independent working

Job description

Campus Experience and Security Supervisor

Campus Experience and Security Supervisor

Location: Birmingham

Our client is more than just an educational institution; they're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, they offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Their commitment to excellence in creative arts education sets them apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.

About the role

As Campus Experience & Security Supervisor, you'll play an important role in how students, staff and visitors experience the campus day to day. You'll be a visible and approachable presence, helping to create an environment that feels safe, well organised and welcoming.

The role combines front-of-house activity with operational, security and administrative responsibilities.

What You'll Do:

• Act as a key point of contact on campus, providing a professional and inclusive welcome to students, staff, visitors, contractors and industry guests
• Offer clear information and guidance, helping people navigate campus services and facilities
• Maintain a visible front-of-house presence that contributes to a positive and engaging campus environment
• Support the secure opening and closing of buildings in line with agreed procedures
• Monitor and manage access control, ensuring buildings are accessed safely and appropriately
• Manage visitor sign-in processes and issue passes in line with health and safety requirements
• Keep accurate records using visitor, key management and related systems
• Assist with emergency procedures, including evacuations and routine system checks
• Identify and elevate any facilities, safety or security concerns
• Coordinate deliveries, ensuring items are received, logged and distributed appropriately
• Support ID card services, including processing new requests and replacements

What You'll Bring:

• Experience in a front-of-house, reception, security or customer-facing role
• A calm, approachable manner with the ability to engage confidently with a wide range of people
• Strong communication skills, both written and verbal
• Good organisational skills, with the ability to manage competing priorities in a busy environment
• Confidence using systems and maintaining accurate records
• An understanding of health, safety and safeguarding considerations in a public-facing setting
• Sound judgement and the ability to work independently within established procedures

To support campus operations and student activity, this full-time role involves working shifts scheduled between 7:00am and 9:30pm, Monday to Friday.

Why Our Client?

They are a values-led organisation, meaning their core values underpin all that they do:

Believe in Everyone. Challenge the Norm. Grow Together. Do the Right Thing. Own It.

In addition to joining a committed and dedicated team, you will have access to:

• 25 days holiday per year (FTE)

They continually strive to create a culture of inclusivity so that they truly represent their diverse communities. They particularly welcome applications from people of colour who are underrepresented in their organisation.

They are committed to promoting the safety and welfare of their students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.