Campus Experience Administrator (Estates & Facilities)

Sheffield Hallam University; Sheffield; On-site; GBP 27,000 - 28,000; Full time

Job summary

Sheffield Hallam University is seeking a Customer Services Administrator to join the Estates and Facilities team in Sheffield. The role is full-time, on-site, permanent, and involves handling the switchboard, reception duties, and frontline customer service.

The successful candidate will manage inquiries, triage issues, and signpost to appropriate services, while performing general administrative tasks within in-house systems and adhering to university regulations.

Qualifications

• Dealing with customer issues and resolutions, on telephone and face to face.
• Triaging queries to capture details and escalate to the correct area.
• Signposting customers to queries or escalating issues for resolution.
• Managing administration tasks in in-house systems (Outlook, ID cards, etc).
• Working effectively under complex regulations and procedures.
• Ability to work weekends/evenings occasionally.

Responsibilities

• Handle the University Switchboard and call handling, providing first contact for customers.
• Deliver reception duties and be the initial point of contact for service providers.
• Assist in day-to-day administration to support university operations.

Skills

Customer service

Query triage

Signposting

Administration systems

Regulatory compliance

Evenings/weekends availability

Job description

Sheffield Hallam University is seeking a Customer Services Administrator to join the Estates and Facilities team in Sheffield. The role is full-time, on-site, permanent, and involves handling the switchboard, reception duties, and frontline customer service.

The successful candidate will manage inquiries, triage issues, and signpost to appropriate services, while performing general administrative tasks within in-house systems and adhering to university regulations.