Campus Endpoint Lead – IT Support & Deployment Coach

Academia Group; Cardiff; On-site; GBP 65,000 - 85,000; Full time

Benefits offered by this job

Gymmembershipcontribution

HealthCash Plan

Increasedannualleave withlength ofserv

Free annual leave on your birthday

Length of service bonus

Free Will Writing service

Job summary

Academia is seeking an Endpoint Support Team Lead to join our university campus in Cardiff. Take a hands-on leadership role guiding Level 1 and 2 support, coordinating workloads and helping deliver reliable endpoint services across five campuses.

You will balance operational leadership with technical delivery, drive proactive maintenance, coach engineers and work with senior stakeholders to ensure service levels, security controls and continuous improvement are achieved.

Qualifications

• Experience in 2nd Line Endpoint Engineering, EUC, Modern Workplace or Infrastructure.
• Strong Microsoft Intune, Entra ID, Windows 10/11 and Windows Autopilot experience.
• Experience with application packaging and deployment.
• Strong troubleshooting, root cause analysis and escalation management skills.
• Experience with Incident, Change and Problem Management processes and ITSM platforms such as Freshservice or ServiceNow.
• Knowledge of endpoint security and Microsoft security technologies.
• PowerShell experience for administration and automation.
• Excellent communication, coaching and stakeholder management skills, with a strong focus on customer service and service quality.

Responsibilities

• Team Leadership: Coordinate the day-to-day activity of the Level 1 and 2 support team, providing guidance and mentoring while ensuring workloads, queues and priorities are managed.
• Service Delivery: Act as the first point of escalation for complex technical issues and ensure incidents are progressed within SLAs.
• Endpoint Management: Lead the administration and support of Microsoft Intune-managed Windows devices, including configuration, compliance and patching.
• Autopilot & Application Deployment: Oversee Windows Autopilot provisioning and application packaging/deployment through Intune with robust testing and documentation.
• Technical Escalation: Provide expert 2nd line support for endpoint and application issues, including root-cause analysis and permanent fixes.
• Security & Compliance: Support endpoint security and compliance initiatives and follow change management processes.
• Continuous Improvement: Identify opportunities to automate processes, reduce recurring incidents and improve service quality.
• Stakeholder Management: Work with senior engineers and university stakeholders, giving clear updates on performance and risks.

Skills

Endpoint Engineering

EUC

Modern Workplace

Team Leadership

Intune

Entra ID

Windows 10/11

Autopilot

Application Packaging

Troubleshooting

Root Cause Analysis

ITSM

Incident Management

Security

PowerShell

Stakeholder Management

Communication

Tools

MECM/SCCM

Defender for Endpoint

Patch My PC

SCEPman

Azure Virtual Desktop

Azure DaaS

Mobile Device Management

Job description

Academia is seeking an Endpoint Support Team Lead to join our university campus in Cardiff. Take a hands-on leadership role guiding Level 1 and 2 support, coordinating workloads and helping deliver reliable endpoint services across five campuses.

You will balance operational leadership with technical delivery, drive proactive maintenance, coach engineers and work with senior stakeholders to ensure service levels, security controls and continuous improvement are achieved.