Campus Endpoint & Application Engineer (2nd Line)

Academia the Technology Group; Cardiff; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Gym membership

Health plan

Extra annual leave

Birthday leave

Length of service bonus

Will writing service

Job summary

Academia the Technology Group seeks an Endpoint and Application Engineer to deliver day-to-day endpoint management and application packaging for a university managed service across five campuses in Cardiff. You’ll join the Technical Services team working with stakeholders to ensure service levels and security standards are met.

The role balances operational support, proactive maintenance and continuous service improvement, with opportunities to impact students and staff directly on campus life.

Qualifications

• Experience in 2nd line endpoint engineering, EUC, Modern Workplace or Infrastructure.
• Strong Microsoft Intune, Entra ID, Windows 10/11 and Windows Autopilot experience.
• Experience with application packaging and deployment.
• Strong troubleshooting and root cause analysis skills.
• Experience with Incident, Change and Problem Management and ITSM platforms such as Freshservice or ServiceNow.
• Knowledge of endpoint security and Microsoft security technologies.
• PowerShell experience for administration and automation.

Responsibilities

• Endpoint Management: Administer and support Microsoft Intune-managed Windows devices, including configuration, compliance, security, patching and device lifecycle management
• Windows Autopilot: Support device provisioning, onboarding and refresh activities, troubleshooting enrolment and deployment issues
• Application Packaging & Deployment: Package, test and deploy applications through Intune, managing Win32 packages, deployment rules, testing and troubleshooting
• 2nd Line Support: Escalation point for endpoint and application issues, investigating root causes and implementing lasting solutions
• Security & Compliance: Support endpoint security, vulnerability remediation and compliance initiatives
• Service Improvement: Identify opportunities to improve and automate processes, develop technical documentation and contribute to service reviews
• Stakeholder Support: Collaborate with technical teams and university stakeholders, owning issues through to resolution

Skills

2nd Line Endpoint Engineering

EUC / Modern Workplace

Infrastructure

Microsoft Intune

Entra ID

Windows 10/11

Windows Autopilot

Application packaging & deployment

Troubleshooting / root cause analysis

ITSM (Freshservice or ServiceNow)

Endpoint security / Microsoft security

PowerShell

Security & Compliance

Tools

MECM/SCCM

Microsoft Defender for Endpoint

Patch My PC

SCEPman

Azure Virtual Desktop / DaaS

Job description

Academia the Technology Group seeks an Endpoint and Application Engineer to deliver day-to-day endpoint management and application packaging for a university managed service across five campuses in Cardiff. You’ll join the Technical Services team working with stakeholders to ensure service levels and security standards are met.

The role balances operational support, proactive maintenance and continuous service improvement, with opportunities to impact students and staff directly on campus life.