Campus Endpoint Support Lead — IT Ops & Mentorship

Academia Ltd t/a Smartdesc; Cardiff; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Gym membership contribution

Health Cash Plan

Increased annual leave

Birthday leave

Length of service bonus

Free Will Writing service

And more!

Job summary

Academia Ltd t/a Smartdesc is seeking an Endpoint Support Team Lead on an onsite campus in Cardiff. You will lead Level 1/2 support delivery, coordinate workloads, and provide hands-on escalation support across endpoint management, Intune, and deployment projects within a university setting.

You will coach engineers, ensure SLAs, and work with stakeholders to drive continuous service improvement and security compliance.

Qualifications

• Experience in 2nd line endpoint engineering, EUC, Modern Workplace or infrastructure.
• Strong Microsoft Intune, Entra ID, Windows 10/11 and Windows Autopilot experience.
• Experience with application packaging and deployment.
• Strong troubleshooting, root cause analysis and escalation management skills.
• Experience with Incident, Change and Problem Management and ITSM tools (Freshservice/ServiceNow).
• Knowledge of endpoint security and Microsoft security technologies.
• PowerShell for administration and automation.
• Excellent communication and stakeholder management skills.

Responsibilities

• Coordinate day-to-day activity of Level 1/2 support teams with coaching and mentoring.
• Act as first escalation point for complex issues, risks and delivery challenges.
• Lead administration of Microsoft Intune managed Windows devices and patching.
• Oversee Windows Autopilot provisioning and app packaging/deployment.
• Provide 2nd line escalation support and root cause analysis.
• Support security, compliance and change management processes.
• Identify opportunities for process improvement and automation.
• Collaborate with senior engineers and university stakeholders on service performance.

Skills

2nd Line Endpoint Eng

EUC / Modern Workplace

Microsoft Intune

Entra ID

Windows 10/11

Windows Autopilot

Application packaging

Troubleshooting

Root cause analysis

ITSM processes

Incident/Change/Problem mgmt

Endpoint security

PowerShell

Stakeholder management

Tools

Microsoft Intune

Windows Autopilot

Job description

Academia Ltd t/a Smartdesc is seeking an Endpoint Support Team Lead on an onsite campus in Cardiff. You will lead Level 1/2 support delivery, coordinate workloads, and provide hands-on escalation support across endpoint management, Intune, and deployment projects within a university setting.

You will coach engineers, ensure SLAs, and work with stakeholders to drive continuous service improvement and security compliance.