Campaign Manager: Fast-Paced Client Delivery

Informa Group Plc.; Greater London; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Great community

Broader impact

Career opportunity

Time out

Open Vacation

Job summary

Informa TechTarget, based at 240 Blackfriars Road, London, seeks a Campaign Manager to coordinate delivery of contracted products end-to-end and to ensure customer satisfaction. You will liaise with Sales, Customer Success, and Product Operations to track status, performance and changes, while maintaining strong client relationships.

The role requires excellent communication, multitasking ability, and a proactive, team‑oriented mindset in a fast-paced environment.

Qualifications

• Experience working as a Customer Service Representative or Sales Administrator is a plus, but not a must;
• Excellent oral and written communication skills;
• Strong organizational skills;
• Extremely reliable - team player;
• Professional phone skills;
• Must have the ability to handle multiple deadlines, phone calls and projects;
• Must be fast thinker and be able to make decisions quickly;
• Computer Application literate;
• B.A. or B.S. degree required;
• Proven sales and client management abilities, preferably to the advertising and agency marketplace; and,
• Accurate data entry skills, problem solving ability and the ability to work independently.

Responsibilities

• Coordinate the receipt of online creative materials from Agencies and/or Advertisers to ensure creative deadlines are met for all media campaigns;
• Build relationship with Advertisers to provide support and to fulfill campaign in order to help build a loyal customer base;
• Communicate with the Sales, Customer Success, Product Operations teams about campaign status, performance and execution;
• Provide excellent Customer Service by responding to internal and external customer inquiries over the telephone and through email;
• Provide order status and performance updates to Sales Reps;
• Ensure proper revenue forecasting and recognition on a weekly basis;
• Setting up auto-reporting and ownership of any manual client reporting deliveries;
• Processing Campaign Changes including working with sales and clients to set proper expectations around impact and timing;
• Securing any necessary proof of delivery and processing month end close tasks

Skills

Customer Service

Sales Administration

Communication skills

Multitasking

Education

Bachelor's degree

Tools

MS Office

CRM experience

Job description

Informa TechTarget, based at 240 Blackfriars Road, London, seeks a Campaign Manager to coordinate delivery of contracted products end-to-end and to ensure customer satisfaction. You will liaise with Sales, Customer Success, and Product Operations to track status, performance and changes, while maintaining strong client relationships.

The role requires excellent communication, multitasking ability, and a proactive, team‑oriented mindset in a fast-paced environment.