Campaign Delivery Specialist

Informa Techtarget; Blackfriars; On-site; GBP 38,000 - 58,000; Full time

Benefits offered by this job

Great community

Career development

Time off & flexibility

Private medical cover

ShareMatch program

Wellbeing support

Job summary

Informa TechTarget is seeking a Client Delivery Specialist to support end-to-end product delivery coordinating campaigns from inception to completion at our 240 Blackfriars office in London.

The role emphasizes customer-focused service, cross-team communication, and efficient handling of campaigns, reporting, and changes in a fast-paced environment. A BA/BS is expected and strong multitasking is essential.

Qualifications

• Experience working as a Customer Service Representative or Sales Administrator is a plus, but not a must.
• Excellent oral and written communication skills.
• Strong organizational skills.
• Extremely reliable - team player.
• Professional phone skills.
• Must have the ability to handle multiple deadlines, phone calls and projects.
• Must be fast thinker and be able to make decisions quickly.
• Computer Application literate.
• B.A. or B.S. degree required.
• Proven sales and client management abilities, preferably to the advertising and agency marketplace; and,
• Accurate data entry skills, problem solving ability and the ability to work independently.

Responsibilities

• Coordinate the receipt of online creative materials from Agencies and/or Advertisers to ensure creative deadlines are met for all media campaigns.
• Build relationship with Advertisers to provide support and to fulfill campaign in order to help build a loyal customer base.
• Communicate with the Sales, CSM, Product Ops teams about campaign status, performance and execution.
• Provide excellent Customer Service by responding to internal and external customer inquiries over the telephone and through email.
• Provide order status and performance updates to Sales Reps.
• Ensure proper revenue forecasting and recognition on a weekly basis.
• Setting up auto-reporting and ownership of any manual client reporting deliveries.
• Processing Campaign Changes including working with sales and clients to set proper expectations around impact and timing.
• Securing any necessary proof of delivery and processing month end close tasks

Skills

Customer service

Excellent communication

Multitasking

Team player

Phone skills

Data entry

Education

BA/BS degree

Job description

Informa TechTarget is seeking a Client Delivery Specialist to support end-to-end product delivery coordinating campaigns from inception to completion at our 240 Blackfriars office in London.

The role emphasizes customer-focused service, cross-team communication, and efficient handling of campaigns, reporting, and changes in a fast-paced environment. A BA/BS is expected and strong multitasking is essential.