Client Delivery & Success Lead - Remote

Informa Group Plc.; Blackfriars; On-site; GBP 57,000 - 64,000; Full time

Benefits offered by this job

Great community

Volunteer days

Career growth

Learning resources

Job summary

Informa TechTarget in the United Kingdom is seeking a Client Delivery Specialist to support delivery of products from inception to completion and ensure complete customer satisfaction. You will coordinate receipts of online creative materials, communicate with Sales and CS teams, and manage campaign changes while keeping customers informed.

The role requires strong communication, organization, and multi-tasking abilities, with the energy to work in a fast-paced environment.

Qualifications

• Experience working as a Customer Service Representative or Sales Administrator is a plus, but not a must.
• Excellent oral and written communication skills;
• Strong organizational skills;
• Extremely reliable - team player;
• Professional phone skills;
• Must have the ability to handle multiple deadlines, phone calls and projects;
• Must be fast thinker and be able to make decisions quickly;
• Computer Application literate;
• B.A. or B.S. degree required;
• Proven sales and client management abilities, preferably to the advertising and agency marketplace; and,
• Accurate data entry skills, problem solving ability and the ability to work independently.

Responsibilities

• Coordinate the receipt of online creative materials from Agencies and/or Advertisers to ensure creative deadlines are met for all media campaigns;
• Build relationship with Advertisers to provide support and to fulfill campaign in order to help build a loyal customer base;
• Communicate with the Sales, CSM, Product Ops teams about campaign status, performance and execution;
• Provide excellent Customer Service by responding to internal and external customer inquiries over the telephone and through email;
• Provide order status and performance updates to Sales Reps;
• Ensure proper revenue forecasting and recognition on a weekly basis;
• Setting up auto-reporting and ownership of any manual client reporting deliveries;
• Processing Campaign Changes including working with sales and clients to set proper expectations around impact and timing;
• Securing any necessary proof of delivery and processing month end close tasks

Skills

Excellent communication

Multitasking

Customer service

Team player

Phone skills

Deadline management

Decision making

Computer literacy

Bachelor's degree

Sales experience

Independent worker

Education

BA/BS degree

Tools

CRM software

Microsoft Office

Job description

Informa TechTarget in the United Kingdom is seeking a Client Delivery Specialist to support delivery of products from inception to completion and ensure complete customer satisfaction. You will coordinate receipts of online creative materials, communicate with Sales and CS teams, and manage campaign changes while keeping customers informed.

The role requires strong communication, organization, and multi-tasking abilities, with the energy to work in a fast-paced environment.