Call Hub Advisor

Specsavers; Crawley; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Full-time 40h

Hourly pay up to 12.91

Career progression

Full training provided

Birthday leave

WeCare subscription

Headspace access

Parental leave

Staff discounts

Great Place to Work

Job summary

Specsavers in Crawley is seeking a Call Hub Advisor to handle telephony and optical administration, including NHS forms, triaging, and appointment management. Some duties may require assistance on the shop floor to aid the in-store journey and ensure top-notch service.

The role focuses on customer service excellence, fast-paced task handling, and proactive learning with full training provided. Benefits include progression opportunities and staff discounts.

Qualifications

• Previous telephony and administration experience is advantageous but not essential.
• High level of customer service experience.
• Ability to work in a fast-paced environment.
• Strong organisational skills.
• Good telephone manner.
• Desire to learn and progress.
• Friendly persona.

Responsibilities

• Handle incoming calls and triage NHS/administrative enquiries.
• Triage and update NHS forms and filing records.
• Answer general queries and manage appointments.
• Support customers on the shop floor when required.

Skills

Telephony

Administration

Customer service

Fast-paced

Organisational skills

Telephone manner

Willingness to learn

Job description

Specsavers. A household name and a High Street staple and you could be part of the team.

As a Call Hub Advisor at Specsavers, you’ll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration including NHS forms and triaging, answering calls and general queries, updating & filing records, and managing appointments. There will be times when you will be required to be based on the shop floor, supporting customers with their in store journey. The aim is to provide a top-notch administrative service with the customer at the focus of all you do, which in turn will support the store’s success.

Our store

Based in the heart of Crawley, our busy and successful store is full of welcoming and experienced team members ready to meet you!

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Full time - 40 hours over 5 days including weekend requirement
• Up to £12.91 per hour depending on experience
• Great career progression opportunities
• Full training provided
• Additional days leave for your birthday
• Funded subscription to "WeCare"
• Access to the Headspace app
• Enhanced parental leave
• Staff discounts
• Working for a certified Great Place to Work

What we’re looking for?

If this is still sounding like a bit of you, we do need you to have a few skills to get started as Call Hub Assistant. These include:

• Previous telephony and administration is advantageous but not essential
• High level of customer service experience
• Working in a fast - paced environment
• Organisational skills
• Good telephone manner
• Desire to learn and progress
• Friendly persona

If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you.