Administrator

Specsavers; Newcastle-under-Lyme; Hybrid; GBP 16,000 - 25,000; Full time

Benefits offered by this job

Pension scheme (auto-enrolled)

Specsavers Perks

WeCare employee support

Headspace app subscription

Eyecare and hearcare discounts

Birthday day off

Enhanced family leave

Company sick pay

Job summary

Specsavers in Newcastle-under-Lyme is seeking an Administrator to support hearcare operations. You will triage patients, answer calls, update records, and manage appointments in a busy store environment.

The role focuses on delivering high-quality administrative support, including banking, repairs to hearing aids, and maintaining confidential information with a proactive, customer-focused approach.

Qualifications

• Strong organisational skills and ability to prioritise workload.
• Excellent attention to detail and accuracy.
• Confident written and verbal communication skills.
• Good working knowledge of Microsoft Office (Outlook, Word, Excel).
• Ability to work independently as well as part of a team.
• Confidential information handling.
• Proactive, can-do approach to problem-solving.
• Strong customer service skills and friendly manner.
• Good time-management and ability to meet deadlines.
• Willingness to learn new systems and processes.

Responsibilities

• Triage patients and answer calls and general queries.
• Update and file records and manage appointments.
• Handle banking tasks and repairs to hearing aids.
• Support hearcare administration and other key operational duties.

Skills

Organisational skills

Attention to detail

Communication skills

Microsoft Office

Independent work

Confidentiality

Proactive problem solving

Customer service

Time management

Willingness to learn

Tools

Microsoft Office

Job description

Specsavers. A household name and a Highstreet staple. And you could be part of the team.

As an Administrator at Specsavers, you'll be organised and equipped to tackle a wide variety of tasks. This includes all aspects of hearcare administration such as triaging patients, answering calls and general queries, updating and filing records, managing appointments, banking, through to repairs to hearing aids, and other key operational duties. The aim is to provide a top-notch administrative service that supports the store's overall success.

Our store

Located on the High Street, Newcastle-under-Lyme, our standalone Hearcare store is dedicated to providing exceptional hearing care services to the local community. Situated in the heart of the town centre, the store benefits from excellent public transport links, with Newcastle Bus Station just a short walk away and regular bus services connecting the surrounding areas. Our friendly and professional team is passionate about delivering outstanding customer care, creating a welcoming environment for both customers and colleagues. This is a fantastic opportunity to join a specialist Hearcare business where you'll receive ongoing training and support, develop valuable skills, and play an important role in helping customers improve their quality of life through better hearing

What's on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• £8.20 - £12.91 per hour
• Performance based bonus
• Full Time - 37.5 hours per week, to include working a Saturday each week
• No sunday or late night working!
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay

What we're looking for?

If this is still sounding like a bit of you, we do need you to have a few skills to get started as an Administrator. These include:

• Strong organisational skills with the ability to prioritise workload
• Excellent attention to detail and accuracy
• Confident communication skills, both written and verbal
• Good working knowledge of Microsoft Office (Outlook, Word, Excel)
• Ability to work independently as well as part of a team
• Comfortable managing confidential information appropriately
• A proactive, "can-do" approach to problem-solving
• Strong customer service skills and a friendly, professional manner
• Good time-management and the ability to meet deadlines
• Willingness to learn new systems and processes