Customer Care & Admin Hub Advisor

Specsavers; Crawley; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Full-time 40h

Hourly pay up to 12.91

Career progression

Full training provided

Birthday leave

WeCare subscription

Headspace access

Parental leave

Staff discounts

Great Place to Work

Job summary

Specsavers in Crawley is seeking a Call Hub Advisor to handle telephony and optical administration, including NHS forms, triaging, and appointment management. Some duties may require assistance on the shop floor to aid the in-store journey and ensure top-notch service.

The role focuses on customer service excellence, fast-paced task handling, and proactive learning with full training provided. Benefits include progression opportunities and staff discounts.

Qualifications

• Previous telephony and administration experience is advantageous but not essential.
• High level of customer service experience.
• Ability to work in a fast-paced environment.
• Strong organisational skills.
• Good telephone manner.
• Desire to learn and progress.
• Friendly persona.

Responsibilities

• Handle incoming calls and triage NHS/administrative enquiries.
• Triage and update NHS forms and filing records.
• Answer general queries and manage appointments.
• Support customers on the shop floor when required.

Skills

Telephony

Administration

Customer service

Fast-paced

Organisational skills

Telephone manner

Willingness to learn

Job description

Specsavers in Crawley is seeking a Call Hub Advisor to handle telephony and optical administration, including NHS forms, triaging, and appointment management. Some duties may require assistance on the shop floor to aid the in-store journey and ensure top-notch service.

The role focuses on customer service excellence, fast-paced task handling, and proactive learning with full training provided. Benefits include progression opportunities and staff discounts.