Call Handlers

Nottingham City Council; Nottingham; On-site; GBP 21,000 - 29,000; Full time

Job summary

Nottingham City Council is seeking an organised administrator to join the Children's Front Door. You will be the first point of contact for safeguarding concerns and requests for support from children, young people and families.

You will gather information, assess urgency, record details accurately, and escalate where needed in line with statutory guidance and local procedures, ensuring a sensitive, professional service.

Responsibilities

• Receive, manage and accurately record contacts, requests for support and safeguarding concerns relating to children and young people.
• Gather relevant information, assess urgency and ensure contacts are progressed promptly and appropriately in accordance with statutory guidance, local procedures and safeguarding responsibilities.
• Provide a professional, sensitive and responsive service to practitioners, partner agencies, children, young people and families, ensuring effective communication, accurate record-keeping and timely escalation of concerns where necessary.
• Contribute to the safeguarding and wellbeing of children and young people, helping to ensure they receive the right support at the right time.

Job description

To actively support the Council's vision, values,aimsand priorities by delivering high-quality, customer-focused services that place children, youngpeopleand families at the centre of everything we do.

As the first point of contact for the Children's Front Door, you will receive,manageand accurately record contacts, requests for support and safeguarding concerns relating to children and young people. You will gather relevant information, assessurgencyand ensure that contacts are progressed promptly and appropriatelyin accordance withstatutory guidance, localproceduresand safeguarding responsibilities.

You will provide a professional, sensitive and responsive service to practitioners, partner agencies, children, young people and families, ensuring effective communication, accurate record-keeping and timely escalation of concerns where necessary. Through your role, you will contribute to the effective safeguarding and wellbeing of children and young people, helping to ensure they receive the right support at the right time.