Call Handlers

Social Care Today; Leicester; On-site; GBP 27,000 - 28,000; Full time

Job summary

Nottingham City Council is seeking an Advisor to act as the first point of contact for the Children's Front Door, receiving, managing and accurately recording contacts, requests for support and safeguarding concerns relating to children and young people.

You will provide a professional, sensitive and responsive service to practitioners, partner agencies, children, young people and families, ensuring effective communication, accurate record-keeping and timely escalation of concerns where

Qualifications

• Experience delivering frontline safeguarding services.
• Good record-keeping and data recording.
• Ability to work under statutory guidance and local procedures.

Responsibilities

• Receive, manage and accurately record contacts, requests for support and safeguarding concerns relating to children and young people.
• Provide a professional, sensitive and responsive service to practitioners, partner agencies, children, young people and families, ensuring effective communication, accurate record-keeping and timely escalation of concerns where necessary.
• Contribute to the safeguarding and wellbeing of children and young people to ensure they receive the right support at the right time.

Job description

Company:

Nottingham City Council

Salary:

£26,824 – £27,694

Location:

Nottingham, Nottinghamshire

Sector:

Health and Social Care

Job Role:

Advisor

To actively support the Council's vision, values, aims and priorities by delivering high-quality, customer-focused services that place children, young people and families at the centre of everything we do.

As the first point of contact for the Children's Front Door, you will receive, manage and accurately record contacts, requests for support and safeguarding concerns relating to children and young people. You will gather relevant information, assess urgency and ensure that contacts are progressed promptly and appropriately in accordance with statutory guidance, local procedures and safeguarding responsibilities.

You will provide a professional, sensitive and responsive service to practitioners, partner agencies, children, young people and families, ensuring effective communication, accurate record-keeping and timely escalation of concerns where necessary. Through your role, you will contribute to the effective safeguarding and wellbeing of children and young people, helping to ensure they receive the right support at the right time.

• The closing date for applications is 23.59 on Friday 23rd October 2026.