Customer Service Officer

Coyles; North Kesteven; On-site; GBP 21,000 - 32,000; Full time

Job summary

Coyles is seeking Customer Service Advisors for the Out of Hours Service to be the first point of contact for emergency calls related to Adult’s and Children’s Social Care.

You will answer and triage emergency calls from professionals and the public, verify information, and handle inquiries about District Council Services.

Qualifications

• Relevant experience in customer service or social care support is preferred.
• Strong communication skills, the ability to remain calm under pressure, and a commitment to confidential and accurate information handling are essential.

Responsibilities

• Answer and triage emergency calls from professionals such as Police and Health Services and from members of the public.
• Collect, verify and process information accurately and efficiently.
• Handle calls about District Council Services, including Council Housing Repairs, and other local services such as Libraries and Heritage enquiries.

Skills

Customer service experience

Communication skills

Calm under pressure

Confidentiality

Job description

Job Summary

We are currently recruiting Customer Service Advisors for the Out of Hours Service. The role involves acting as the first point of contact for emergency calls concerning Adult’s and Children’s Social Care.

Responsibilities

• Answer and triage emergency calls from professionals such as Police and Health Services and from members of the public.
• Collect, verify and process information accurately and efficiently.
• Handle calls about District Council Services, including Council Housing Repairs, and other local services such as Libraries and Heritage enquiries.

Qualifications

Relevant experience in customer service or social care support is preferred. Strong communication skills, the ability to remain calm under pressure, and a commitment to confidential and accurate information handling are essential.