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Brackenberry Limited; Leatherhead; On-site; GBP 22,000 - 26,000; Full time

Job summary

Brackenberry Limited in Leatherhead operates a 24/7 telecare and contact centre service to support vulnerable and elderly customers. The Control Centre Operator will handle inbound calls, perform welfare calls, and coordinate appropriate responses to emergencies and routine enquiries.

You will assess urgency, follow established procedures, report safeguarding concerns in line with policy, complete safeguarding training, and protect confidential information while reporting any security breaches.

Qualifications

• Complete safeguarding training appropriate to the role.

Responsibilities

• Receive and respond promptly to emergency, priority and routine calls from vulnerable and elderly customers.
• Assess the nature and urgency of calls and take appropriate action in accordance with established procedures.
• Follow the Council's safeguarding policies and procedures and report concerns relating to children or adults at risk.
• Complete safeguarding training appropriate to the role.
• Protect confidential and sensitive information and report suspected information security breaches.

Job description

The Control Centre Operator will provide a responsive, customer-focused 24/7 telecare and contact centre service to vulnerable, elderly and other customers who may require support, reassurance or emergency assistance. The postholder will receive and respond to inbound calls, make outbound welfare calls and coordinate appropriate responses to emergency, priority and routine enquiries.

Responsibilities:

• Receive and respond promptly to emergency, priority and routine calls from vulnerable and elderly customers.
• Assess the nature and urgency of calls and take appropriate action in accordance with established procedures.
• Follow the Council's safeguarding policies and procedures and report concerns relating to children or adults at risk.
• Complete safeguarding training appropriate to the role.
• Protect confidential and sensitive information and report suspected information security breaches.