Call Handler / Newry

Sigmar Recruitment; Newry; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Ongoing temporary assignment

Potential permanent position

Mon-Fri 9:00-17:00

Job summary

Sigmar Recruitment seeks a Customer Service Administrator / Call Handler in Newry to join a busy team. The role is an ongoing temporary position with potential to become permanent, offering 37.5 hours per week from Monday to Friday, 9:00am-5:00pm.

You will handle incoming calls, update internal systems, coordinate works and schedules, and support day-to-day operations for customers and internal teams.

Qualifications

• Previous experience in a customer service, call handling or administrative role.
• Excellent communication and organisational skills.
• Strong attention to detail and ability to manage multiple tasks.
• Proficient in Microsoft Office and internal database systems.
• Experience within construction, maintenance, housing or property services would be beneficial but not essential.
• Positive, proactive and customer-focused approach.

Responsibilities

• Handle incoming customer calls and enquiries in a professional manner.
• Schedule appointments and coordinate workloads for operatives and contractors.
• Maintain accurate records and update internal systems.
• Monitor ongoing jobs and support the resolution of queries or delays.
• Liaise with customers, contractors and internal departments.
• Process documentation, quotations and general administrative tasks.
• Produce reports and assist with tracking service performance and KPIs.

Skills

Customer service

Administrative skills

Communication skills

Organisational skills

Attention to detail

Tools

Microsoft Office

Internal database systems

Job description

Customer Service Administrator / Call Handler

Newry Area | 37.5 Hours per Week | Monday-Friday, 9:00am-5:00pm

Ongoing Temporary Position with Potential to Become Permanent

We are seeking a Customer Service Administrator / Call Handler to join a busy and fast-paced team. This role is ideal for someone with strong administrative and customer service skills who enjoys handling enquiries, coordinating information, and ensuring a high standard of support is delivered to both customers and internal teams.

Acting as a key point of contact, you'll manage incoming calls, update internal systems, coordinate works and schedules, and help keep day-to-day operations running smoothly.

Key Responsibilities

• Handle incoming customer calls and enquiries in a professional manner.
• Schedule appointments and coordinate workloads for operatives and contractors.
• Maintain accurate records and update internal systems.
• Monitor ongoing jobs and support the resolution of queries or delays.
• Liaise with customers, contractors and internal departments.
• Process documentation, quotations and general administrative tasks.
• Produce reports and assist with tracking service performance and KPIs.

About You

• Previous experience in a customer service, call handling or administrative role.
• Excellent communication and organisational skills.
• Strong attention to detail and ability to manage multiple tasks.
• Proficient in Microsoft Office and internal database systems.
• Experience within construction, maintenance, housing or property services would be beneficial but not essential.
• Positive, proactive and customer-focused approach.

What's on Offer?

• Ongoing temporary assignment with the opportunity to secure a permanent position.
• Monday-Friday working hours (9am-5pm).
• Supportive and collaborative team environment.
• Immediate start available.