Call Handler – Healthcare

TN United Kingdom; West Midlands Combined Authority; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a dedicated Call Handler to join their Patient Care team in Birmingham. This full-time role is essential in ensuring that patients receive their medications without interruption. As the first point of contact, you will utilize your excellent communication skills to address patient inquiries and maintain accurate records. The position offers a structured work schedule with rotating shifts, allowing you to contribute to a vital service in the healthcare sector. If you are passionate about patient care and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Strong communication skills to handle patient queries effectively.
• Ability to maintain accurate patient records.

Responsibilities

• Act as the first point of contact for patient queries.
• Schedule deliveries to ensure patients receive their medication on time.

Skills

Excellent telephone manner

Professional email communication

Patient record management

Job description

Call Handler – Healthcare, West Midlands

Client: Sensible Staffing

Location: West Midlands, United Kingdom

Job Category: -

EU work permit required: Yes

Job Reference: 0d133db47f41

Job Views: 6

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

I am currently recruiting for a Call Handler to work as part of a Patient Care team at a Pharmaceutical homecare company in Birmingham.

The client is a Pharmaceutical homecare company responsible for processing specialist prescriptions to be sent to patients in their own homes.

The role of the Patient Care Advisor is to act as the first point of contact for all queries raised by patients or Trusts. You will ensure that all deliveries are scheduled to prevent patients from running out of their medication.

You must have an excellent telephone manner and be able to respond to emails professionally. Additionally, you will be required to update and maintain patient records accurately.

This is a full-time role, working 37.5 hours per week, Monday to Friday. The shifts will rotate weekly between 8 am to 4 pm and 10 am to 6 pm.