Call Handler & Administrator – OneCall Center

Northumberland County Council; Blyth; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

26 days annual leave

Local Government Pension Scheme

Flexi scheme

Job summary

Northumberland County Council is seeking a motivated Call Handler/Administrator for the Onecall Team in the Adult Social Care Service, Blyth. The role involves handling calls, directing information to the appropriate teams, and recording data into multiple databases.

Experience in a call centre is advantageous, with full training provided. You will be the first point of contact for the public and professionals, requiring clear communication and a responsive, conscientious approach.

Qualifications

• Experience in call handling or call centre environment.
• Good educational background.
• Ability to work outside normal office hours when required.
• Excellent communication skills with diverse users.

Responsibilities

• Handle calls to the Single Point of Access Contact Centre.
• Communicate clearly with the public, including barriers to understanding.
• Undertake clerical duties using PC-based word processing and spreadsheets.
• Input information into databases such as Azeus and ICS.
• Direct contacts to relevant teams and relay messages.
• Perform general office administration tasks like filing and photocopying.

Skills

Call handling

Customer service

Communication

Education

Good standard of education

Tools

Azeus ICS

Word processing

Excel

Job description

Northumberland County Council is seeking a motivated Call Handler/Administrator for the Onecall Team in the Adult Social Care Service, Blyth. The role involves handling calls, directing information to the appropriate teams, and recording data into multiple databases.

Experience in a call centre is advantageous, with full training provided. You will be the first point of contact for the public and professionals, requiring clear communication and a responsive, conscientious approach.