Call Handler & Admin Coordinator (Flexible Leave)

Northumberland County Council Jobs; Blyth; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

26 days annual leave

Local Government Pension Scheme

Flexi scheme (where applicable)

Job summary

Northumberland County Council is seeking a Call Handler / Administrator to join the Onecall Team in the Adult Social Care Service in Blyth. You will primarily handle calls to the Single Point of Access Contact Centre and support colleagues with clerical duties, using PC-based WP and spreadsheets.

The role offers training, a busy environment, and opportunities to develop within a supportive management team. Flexibility may be required outside normal hours as needed.

Qualifications

• Experience in call handling or call centre environments.
• Proficient with word processing and basic spreadsheet tasks.
• Ability to input information into databases and direct contacts efficiently.

Responsibilities

• Handle calls to the Single Point of Access Contact Centre.
• Communicate clearly with members of the public, including those with barriers to understanding.
• Undertake clerical duties using PC-based WP and spreadsheets.
• Input information into databases including Azeus and ICS.
• Direct contacts to relevant teams and assign calls to appropriate colleagues.
• Undertake general office administration tasks.

Skills

Call centre experience

PC literacy (Word processing)

Clear communication skills

Education

Good standard of education

Tools

Azeus

ICS

Job description

Northumberland County Council is seeking a Call Handler / Administrator to join the Onecall Team in the Adult Social Care Service in Blyth. You will primarily handle calls to the Single Point of Access Contact Centre and support colleagues with clerical duties, using PC-based WP and spreadsheets.

The role offers training, a busy environment, and opportunities to develop within a supportive management team. Flexibility may be required outside normal hours as needed.