Call Handler/Administrator

Northumberland County Council Jobs; Blyth; In loco; GBP 18.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

26 days annual leave

Local Government Pension Scheme

Flexi scheme (where applicable)

Descrizione del lavoro

Northumberland County Council is seeking a Call Handler / Administrator to join the Onecall Team in the Adult Social Care Service in Blyth. You will primarily handle calls to the Single Point of Access Contact Centre and support colleagues with clerical duties, using PC-based WP and spreadsheets.

The role offers training, a busy environment, and opportunities to develop within a supportive management team. Flexibility may be required outside normal hours as needed.

Competenze

• Experience in call handling or call centre environments.
• Proficient with word processing and basic spreadsheet tasks.
• Ability to input information into databases and direct contacts efficiently.

Mansioni

• Handle calls to the Single Point of Access Contact Centre.
• Communicate clearly with members of the public, including those with barriers to understanding.
• Undertake clerical duties using PC-based WP and spreadsheets.
• Input information into databases including Azeus and ICS.
• Direct contacts to relevant teams and assign calls to appropriate colleagues.
• Undertake general office administration tasks.

Conoscenze

Call centre experience

PC literacy (Word processing)

Clear communication skills

Formazione

Good standard of education

Strumenti

Azeus

ICS

Descrizione del lavoro

Northumberland County Council’s (NCC) vision is ‘Land of Great Opportunities’, for current and future generations. We believe there is no better place to live and work.An exciting opportunity has arisen for a position of Call Handler / Administrator to join the Onecall Team part of Northumberland County Council’s Adult Social Care Service. The role is based in the Call Centre at Eddie Ferguson House, Blyth.The successful candidate will be highly motivated and conscientious; previous call centre experience is advantageous, although full training will be given. The role is well supported by an experienced management team, dedicated to ensuring staff are provided with all the relevant training opportunities to enable staff to carry out their responsibilities to a high standard. Onecall is the single point of access for calls into Adult Care and Children's Services. This is a fast-paced and busy environment.

What you’ll be doing:

• To primarily handle calls to the Single Point of Access Contact Centre
• With supervision to clearly communicate orally with members of the public where there may be barriers to understanding e.g Learning Disability, Mental Health, Hearing/Speech Impaired clients.
• To undertake clerical duties as appropriate, using PC based word processing and spreadsheet packages when required
• To input information into a number of databases including Azeus andICS., for extended periods of time when required
• To direct contacts in a consistent and timely manner taking messages and assigning calls to relevant teams, including HIS and Social Care
• To undertake general office administration tasks, including filing and photocopying

What you’ll bring:

• Good standard of education
• Experience of working in a call handling/call centre capacity.
• Operating a PC using WP packages.

For further details / informal visits contact: Claire Hunt (Service Manager) 07814787490 or email:[e-mail]

Please note you must have the ability to work outside normal office hours as and when appropriate with supervision.

Why choose us?

We have some outstanding benefits and perks to offer you, including:

• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
• Automatic enrolment into the Local Government Pension Scheme
• Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees)

Stay connected with us on social media to keep up to date with Northumberland County Council’s latest job opportunities.

• Facebook: NCC Jobs Group
• LinkedIn: Northumberland County Council Jobs

What you need to know

For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.

We are proud to be an equal opportunities employer.

We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria.

If you have a disability and would prefer to apply in a different format, please see the alternative methods below.

This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.

For further information about working for NCC, please visit our website here.

Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.

Additionally, we reserve the right to close this vacancy early or adjust the shortlisting criteria, including the pass mark for interview selection, to ensure a fair and manageable recruitment process. We encourage early applications.

Alternative application format: British Sign Language:northumberlandcc-cs.signvideo.net For those with speech difficulties or hearing loss:Text relay service dial 018001 01670 623930