Nhs 111 Call Handler -Taunton

Huc (Herts Urgent Care); Welwyn Garden City; On-site; GBP 22,000 - 30,000; Full time

Job summary

HUC Welwyn Garden City is recruiting for an NHS 111 Call Handler to support patients across Hertfordshire and surrounding areas, including Cambridgeshire, Bedfordshire, West Essex and the Southwest. You will join a team that delivers NHS 111 and Out of Hours GP services 24/7, 365 days a year.

At Welwyn Garden City, we offer day and night shifts to fit around your life. A comprehensive 6-week training programme, Monday to Friday, 9am-5pm, starts your journey with us.

Qualifications

• Essential: Lives within 60 minute commute.
• Essential: Has Customer Service Experience.
• Essential: Has the right to work in the UK.
• Essential: Can commit to 6 weeks full time training (9am-5pm Monday- Friday).
• Desirable: Previous Call Handling Experience.

Responsibilities

• Be the First Point of Contact.
• Handle urgent and non-urgent calls, helping patients get the care they need quickly and safely.
• Use NHS Pathways to assess symptoms and direct patients to the most appropriate care.
• Provide reassurance with clear advice and guidance.

Skills

Customer Service Experience

Job description

Job summary

Looking for a role that fits around your life while making a real difference? Join HUC and become part of a team that ensures patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest receive the care they need--when they need it most. We support 4.5 million people with vital NHS 111 and Out of Hours GP services, 24/7, 365 days a year.

At our Welwyn Garden City site, we currently have availability for both day and night shifts, giving you the flexibility to find a working pattern that fits around your life.

To get started, you'll need to complete a comprehensive 6-week training programme, Monday to Friday, 9am-5pm

Main duties of the job

Your Role: Make Every Call Count

Be the First Point of Contact Handle urgent and non-urgent calls, helping patients get the care they need quickly and safely.

Use NHS Pathways with Confidence Assess symptoms using NHS Pathways and direct patients to the most appropriate healthcare professional or service.

Provide Reassurance When It Matters Most Use your listening and communication skills to offer clear advice and accurate guidance.

About us

Why HUC?

Thriving and Growing: Our continued growth means more opportunities for you!

Diverse Roles: As a 111 Call Handler, you'll be the first point of contact, making a real difference in patients' lives.

Skill Development: No previous healthcare is needed for this role. Ambitious? We offer plenty of opportunities to develop your skills and explore new avenues within our organisation. For many this role is a stepping stone into a rewarding career in healthcare.

Community Impact: Be a vital part of your community, providing essential care and support to those in need.

A Team That Becomes a Family: Join a supportive team where colleagues become like family, working together to make a difference.

Free Training: Our comprehensive 6 week, full time training course, will give you all the tools you need to start making a difference. Don't worry, we continue to support you and help develop your skill once you start taking calls.

Job responsibilities

For a full job description and full person specification, along with more details about our organisation, please see attached documentation,

111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested.

Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK for the full duration of their employment without requiring employer sponsorship, including after the expiry of any time-limited visa (such as a Graduate visa).

We reserve the right to close this vacancy early, should we receive sufficient applications.

Person Specification

Essential

• Lives within 60 minute commute
• Has Customer Service Experience
• Has the right to work in the UK
• Can commit to 6 weeks full time training (9am-5pm Monday- Friday)

Desirable

• Previous Call Handling Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.