Nhs 111 Call Handler - Peterborough

Huc (Herts Urgent Care); Cambridgeshire and Peterborough; On-site; GBP 20,000 - 27,000; Full time

Benefits offered by this job

Free Training: 6 weeks full-time

Job summary

Huc (Herts Urgent Care) is recruiting for an 111 Call Handler at our Peterborough site. You will support NHS 111 and Out of Hours services across Hertfordshire, Cambridgeshire, and surrounding areas.

The role requires completion of a comprehensive 6-week training programme, Monday to Friday, 9am-5pm, with day and night shifts available to fit around your life. Training runs 9am-5pm and is provided full-time; no visa sponsorship is offered.

Qualifications

• Lives within 60 minute commute
• Has Customer Service Experience
• Has the right to work in the UK
• Can commit to 6 weeks full time training (9am-5pm Monday- Friday)
• Previous Call Handling Experience (Desirable)

Responsibilities

• For a full job description and full person specification, along with more details about our organisation, please see attached documentation.
• 111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals.
• In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided.

Job description

Job summary

Looking for a role that fits around your life while making a real difference? Join HUC and become part of a team that ensures patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest receive the care they need--when they need it most. We support 4.5 million people with vital NHS 111 and Out of Hours GP services, 24/7, 365 days a year. At our Peterborough site, we currently have availability for both day and night shifts, giving you the flexibility to find a working pattern that fits around your life. To get started, you'll need to complete a comprehensive 6-week training programme, Monday to Friday, 9am-5pm.

Main duties of the job

Your Role:

• First Contact: Manage urgent and non-urgent cases, providing essential medical advice.


• NHS Pathways Software: Assess patients' conditions and direct them to the appropriate healthcare professional or service.


• Advanced Training: Use your advanced listening and probing skills to ensure every patient receives clear advice and is signposted correctly.

Please note that training is for 6 weeks, 9am-5pm regardless of contracted hours.

About us

Why HUC?

• Thriving and Growing: Our continued growth means more opportunities for you!


• Diverse Roles: As a 111 Call Handler, you'll be the first point of contact, making a real difference in patients' lives.


• Skill Development: No previous healthcare is needed for this role. Ambitious? We offer plenty of opportunities to develop your skills and explore new avenues within our organisation. For many this role is a stepping stone into a rewarding career in healthcare.


• Community Impact: Be a vital part of your community, providing essential care and support to those in need.


• A Team That Becomes a Family: Join a supportive team where colleagues become like family, working together to make a difference.


• Free Training: Our comprehensive 6 week, full time training course, will give you all the tools you need to start making a difference. Don't worry, we continue to support you and help develop your skill once you start taking calls

Job responsibilities

For a full job description and full person specification, along with more details about our organisation, please see attached documentation, 111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested. Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK for the full duration of their employment without requiring employer sponsorship, including after the expiry of any time-limited visa (such as a Graduate visa).

We reserve the right to close this vacancy early, should we receive sufficient applications.

Person Specification

Essential

• Lives within 60 minute commute


• Has Customer Service Experience


• Has the right to work in the UK


• Can commit to 6 weeks full time training (9am-5pm Monday- Friday)

Desirable

• Previous Call Handling Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.