NHS 111 Call Handler-Bedford

Maudsley Learning; Bedford; Hybrid; GBP 14,000 - 21,000; Part time

Benefits offered by this job

NHS Pension

Discount Hub

Wellbeing Hub

Recognition & rewards

Career growth

Job summary

HUC Bedford is recruiting NHS 111 Call Handlers to support patients across multiple counties with 24/7 NHS 111 and Out of Hours services. The Bedford contact centre offers rota patterns between 7am–11pm, with 12 hours per week across flexible shifts.

Successful candidates complete a comprehensive 6-week training programme (Monday–Friday, 9am–5pm) before joining the team to provide urgent guidance and reassurance to callers. DBS checks and UK work rights are required.

Qualifications

• Must have customer service experience.
• Must have right to work in the UK.
• Prepared to undergo the DBS checks as part of safeguarding.

Responsibilities

• Handle NHS 111 and Out of Hours calls.
• Provide urgent guidance and reassurance to patients.
• Complete 6-week full-time training before taking calls.

Skills

Customer service experience

UK work rights

Job description

Main area Call Handling Grade Non NHS Banding Contract Permanent Hours

• Full time
• Part time
• Flexible working

12 hours per week (Various set shift patterns available between 7am-11pm) Job ref 4265 -8357080

Employer HUC Employer type NHS Site Technology House, 239 Ampthill Road, Bedford Town Bedford Salary £12.71 per hour plus unsociable hours enhancement Salary period Hourly Closing 18/10/2026 23:59

NHS 111 Call Handler-Bedford

Non NHS Banding

Job overview

Join HUC and become part of a team that ensures patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest receive the care they need—when they need it most. We support 4.5 million people with vital NHS 111 and Out of Hours GP services, 24/7, 365 days a year.

At our Bedford Contact Centre, we have rota availability for various different shift patterns between 7am-11pm across 7 days a week.

To get started, you’ll need to complete a comprehensive 6-week training programme, Monday to Friday, 9am–5pm.

Main duties of the job

Why HUC?

Start a Meaningful Career For many people, this role is the first step into a rewarding healthcare career.

Be Part of Something That Matters You’ll be the voice patients hear when they need help, reassurance or urgent guidance.

Fully Funded Training Our comprehensive 6-week full-time training programme gives you the confidence and skills you need to succeed.

Great Benefits NHS Pension, NHS Discounts, Wellbeing Hub and more.

Supportive Team Culture Join a workplace where colleagues support each other and succeed together.

Working for our organisation

Join the HUC Family and Enjoy Exceptional Benefits That Truly Make a Difference!

Exclusive Discounts:Unlock amazing savings on shopping, travel, and entertainment through our Discount Hub, Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we’ve got your wallet covered!

NHS Pension Scheme:Secure your future with the NHS Pension, offering peace of mind and valuable long-term financial benefits for all our staff.

Wellbeing Support:Your health matters! Enjoy access to counselling services, personalised health plans, calming meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.

Recognition and Rewards:Your hard work won’t go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.

Financial Perks:Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, and smart savings options through our Credit Union.

Career Growth:Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.

Office Comforts: Stay refreshed with unlimited tea and coffee, enjoy the ease of free parking, and recharge in our dedicated relaxation areas. Plus, join in on engaging team events that make every workday more enjoyable!

Detailed job description and main responsibilities

For a full job description and full person specification, along with more details about our organisation and rota information please see attached documentation,

111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested.

Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK for the full duration of their employment without requiring employer sponsorship, including after the expiry of any time-limited visa (such as a Graduate visa).

We reserve the right to close this vacancy early, should we receive sufficient applications.

Person specification

Address

• Lives within 60 minute commute
• Has Customer Service Experience
• Has the right to work in the UK
• Can commit to 6 weeks full time training (9am-5pm Monday- Friday)

Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK for the full duration of their employment without requiring employer sponsorship, including after the expiry of any time-limited visa (such as a Graduate visa).

We reserve the right to close this vacancy early, should we receive sufficient applications.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.