Call Centre Operator / Administration Officer

TN United Kingdom; Stafford; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Call Centre Operator / Administration Officer to join their team in Stafford. This permanent position offers the opportunity to engage with clients, manage debt negotiations, and produce essential reports. The ideal candidate will possess excellent communication skills and the ability to work under pressure. This role promises a dynamic work environment where you can make a significant impact while ensuring compliance with documented procedures. If you thrive in a fast-paced setting and are looking for a rewarding career, this opportunity is perfect for you.

Qualifications

• Excellent written and oral communication skills are essential.
• High standard of literacy and numeracy required.

Responsibilities

• Importing new instructions and preparing various reports.
• Handling calls from debtors and negotiating payment arrangements.

Skills

Communication Skills

Literacy

Numeracy

Legislation Interpretation

Pressure Handling

Job description

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Call Centre Operator / Administration Officer, Stafford

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Client:

Location:

Stafford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

24fdd06cc7f4

Job Views:

12

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

Tudor Employment are currently recruiting for a Call Centre Operator / Administration Officer to work for our prestigious client based in Stafford.

Duties will include:

• Importing of new instructions
• Preparation of Council Tax, Non-Domestic Rates, Road Traffic, DVLA and Sundry Debt work for Agents
• Processing of work completed by Agents
• Handling telephone calls from Debtors, Agents, Clients and other organisations
• Negotiating payment arrangements and Debtors and monitoring the progression and upkeep of payments to ensure further action is taken to default
• Liaising with clients by telephone, email and correspondence regarding amendment and return of cases
• Providing various statistical reports, management information and returns for clients
• Ensuring duties are carried out in accordance with the documented procedures
• Processing Trace and Investigation requests as and when required for Agents enquiries
• Handle and process Out of Area cases
• Undertake Emergency Procedure checks

The ideal candidate:

• Have excellent communication skills – written and oral
• High standard of literacy and numeracy
• Ability to interpret and apply legislation
• Ability to work under pressure and to tight deadlines

Hours of Work:

8.30am – 5pm Monday to Friday

Permanent position for the successful applicant