Administration Officer, Therapies & Dietetics Department

NHS; Coventry; On-site; GBP 25,000; Full time

Job summary

A leading healthcare organization is seeking a Band 2 Administrator to provide comprehensive administrative support. You will be the first point of contact for visitors, manage information systems, and assist in various clerical activities to ensure operational excellence. Join a dedicated team committed to high-quality patient care and continuous improvement.

Responsibilities

• Welcome and greet all visitors, resolving routine enquiries.
• Maintain computerised information systems and ensure accurate data recording.
• Communicate with staff, patients, and external organizations.

Job description

Job summary

To provide comprehensive and confidential administrative and clerical activities to meet the needs of the service in accordance with Departmental, Trust, and National standards, policies, and procedures. To effectively communicate related information and advice to enable the multidisciplinary team to achieve operational excellence.

Please be advised sponsorship is not eligible for this post.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Main duties of the job

1. Welcome, receive, and greet all visitors to the area, providing the first point of contact for all service users, resolving routine enquiries and complaints professionally in accordance with local standards and procedures, and referring other queries to relevant colleagues where appropriate.
2. Collate information generated by others to maintain computerised information systems, ensuring data is accurately recorded and updated as required. Provide accurate data as requested by other members of the multidisciplinary team.
3. Act as the first point of contact for routine enquiries and take necessary action, liaising with others as appropriate.
4. Communicate with staff, patients, and external organizations using appropriate methods.
5. Maintain manual and electronic filing systems and databases, ensuring all documents are accurately and appropriately archived according to department and Trust policies.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We take pride in our employees across hospital sites, with high-quality patient care at our core.

Our modern facilities in Western Europe are at the forefront of research and innovation, establishing us as a leader in healthcare.

We are recognized as a Pathway to Excellence organization. For more details, please visit: Pathway To Excellence - University Hospitals Coventry & Warwickshire

Joining us means becoming part of a passionate, talented team with access to extensive learning and development opportunities. There has never been a better time to join us.

The Trust values diversity and is committed to creating an inclusive environment where everyone feels respected, valued, and able to achieve their potential. We promote principles of fairness, dignity, and equality as part of our core values.

Details

Date posted: 07 May 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £24,169 per year

Contract: Permanent

Working pattern: Full-time

Reference number: 218-AC-B2-7181980

Job location: City of Coventry Health Centre, Stoney Stanton Road, Coventry, CV1 4FS

Job description

• Maintain an efficient administrative service, including photocopying and supporting departments and team members as needed.
• Utilize relevant Trust IT systems to ensure accurate collection and input of patient data following Trust guidelines.
• Assist in collating, inputting, and monitoring department documentation to support monthly reporting.
• Disseminate relevant information to departments and external/internal users, including minutes and memos.
• Support training of new team members in Trust systems and procedures.
• Manage incoming and outgoing post, ensuring proper distribution and action.
• Prioritize daily tasks to meet deadlines.
• Provide cover in the absence of team members when required.
• Contribute to patient and business improvement initiatives, sharing ideas for service enhancement.

For further details, please see the attached job description.

Person Specification

Qualifications: See supporting documents

Experience: See supporting documents

Knowledge: See supporting documents

Skills: See supporting documents

Commitment to Trust Values and Behaviours: See supporting documents

Other requirements

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required via the Disclosure and Barring Service.

Employer details

Name: University Hospitals Coventry and Warwickshire NHS Trust

Address: City of Coventry Health Centre, Stoney Stanton Road, Coventry, CV1 4FS

Website: https://www.jobsatuhcw.co.uk