Administration Officer, Therapies & Dietetics Department

University Hospitals Coventry and Warwickshire (UHCW) NHS Trust; Coventry; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Administrative Assistant to join their dynamic team. This role involves providing essential clerical support, maintaining accurate data systems, and ensuring exceptional customer service. You will be the first point of contact for service users, helping to resolve inquiries and complaints professionally. The organization is committed to high-quality patient care and offers a supportive environment that values diversity and inclusion. If you are passionate about administrative excellence and want to contribute to a leading healthcare trust, this is the opportunity for you.

Benefits

Diverse Learning Opportunities

Inclusive Work Environment

Access to Modern Facilities

Qualifications

• Experience in administrative roles with a focus on data management and customer service.
• Ability to maintain filing systems and communicate effectively with diverse teams.

Responsibilities

• Welcome and assist visitors, acting as the first point of contact.
• Maintain accurate records and filing systems, ensuring compliance with policies.

Skills

Administrative Skills

Communication Skills

Data Management

Customer Service

Education

High School Diploma

Relevant Administrative Qualification

Tools

Microsoft Office Suite

Database Management Systems

Job description

To provide comprehensive and confidential administrative and clerical activities to meet the needs of the service in accordance with Departmental, Trust, and National standards, policies, and procedures. To effectively communicate related information and advice to enable the multidisciplinary team to achieve operational excellence.

Additional Responsibilities:

1. Welcome, receive, and greet all visitors to the area, providing the first point of contact for all service users, resolving routine enquiries and complaints professionally in accordance with local standards and procedures, and referring other queries to relevant colleagues where appropriate.
2. Collate information generated by others to maintain computerised information systems, ensuring data is accurately recorded and updated as required. Provide accurate data as requested by other members of the multidisciplinary team.
3. Act as the first point of contact for routine enquiries and liaise with others as appropriate.
4. Communicate with staff, patients, and external organisations using suitable methods.
5. Maintain manual and electronic filing systems and databases, ensuring all documents are accurately archived according to department and Trust policies.

About University Hospitals Coventry and Warwickshire NHS Trust:

Rated as good by the Care Quality Commission, it is one of the UK's largest teaching Trusts, renowned for high-quality patient care, modern facilities, and leadership in research and innovation. The Trust is also a Pathway to Excellence designated organisation.

Join Our Team:

By joining us, you will be part of a passionate, talented team with access to diverse learning and development opportunities. We are committed to fostering an inclusive environment that values diversity, fairness, and respect.

Contact for Further Details or Informal Visits:

Name: Donna Morris
Job Title: Administration Manager
Email: [e-mail]
Phone: [phone]