Administrative Officer - Property Chamber - Birmingham (Ref: 5877)

Ministry of Justice UK; Birmingham; On-site; GBP 24,000 - 28,000; Full time

Job summary

Join a dedicated team at the Birmingham Employment Tribunal as an Administration Officer, providing essential support to service users and judiciary. This role involves managing appeals, maintaining case files, and ensuring fair outcomes for all parties. Ideal for those committed to public service and justice.

Benefits

Civil Service Pension

Access to learning and development

Flexible working options

Annual Leave

Public Holidays

Qualifications

• Good written and verbal communication skills.
• Ability to enter information accurately and efficiently.
• Enjoy organizing time and prioritizing tasks.

Responsibilities

• Processing receipt of new appeals and applications.
• Managing allocated cases from start to finish.
• Clerking tribunal hearings both remotely and in person.

Skills

Communication

Attention to Detail

Organizational Skills

Job description

This position is based at BIRMINGHAM EMPLOYMENT TRIBUNAL BIRMINGHAM, B5 4UU

Job Summary

Please refer to Job Description

Job Description

Proud to serve. Proud to keep justice going.

Our Administration Officers play a critical role, providing excellent administrative support to service users, judiciary and management.

About Us

HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice and is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice.

The First-tier Tribunal (Property Chamber) Deals With Applications, Appeals And References Relating To Disputes Over Property And Land. The Chamber Consists Of Three Divisions:

• Residential Property – covers disputes that include rent increases for ‘fair’ or ‘market’ rates, leasehold disputes amongst many other matters.
• Land Registration – covers disputes that include a change to the land register and applications to correct or cancel certain documents relating to registered land.
• Agricultural Land & Drainage – covers disputes that include certain farming tenancies and applications in respect of certain drainage disputes between neighbours.
  
  

Over 100 Property Chamber staff operate from 5 regional offices around the country – Birmingham, Cambridge, Havant, London and Manchester – All 5 handle Residential Property cases whilst London also handles Land Registration, and Manchester looks after Agricultural Land and Drainage.

Now is an exciting time to join the Chamber as we’ve recently joined the National Services directorate; with all 5 regional offices now under a single management structure alongside other similar specialist tribunals, providing opportunities to develop and implement change and improvement in processes and service. Additionally, we are preparing for expected increases in work following implementation of the Leasehold and Freehold Reform Act 2024 and the Renters’ Rights Bill currently in preparation for Royal Assent.

We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Your role

Our Chamber’s role is diverse and engaging, reflecting the wide range of our service users. Our teams liaise with landlords, tenants, freeholders, leaseholders, park home residents, and site owners.

You will be handling a variety of appeals, including those against financial penalties imposed by local authorities, disputes over rent increases, leasehold issues, park homes, improvement notices, prohibition orders, licences for houses in multiple occupation, the right to buy your council home, changes to the land register, and matters involving agricultural tenants and landlords. Your role will be crucial in ensuring fair and just outcomes for all parties involved.

Applications can come under the Electronic Communications Code and the Building Safely Act and can also involve corrections or cancellation of certain documents relating to registered land, drainage disputes between neighbours, and permitting valuation officers to enter premises to carry out certain valuations.

Your day-to-day duties will be diverse and dynamic, including but not limited to:

Processing receipt of new appeals and applications, ensuring receipt of correct fee when appropriate.

• Managing a group of allocated cases from start to finish.
• Maintaining the team email inbox & digital case management system.
• Building digital case files and court bundles.
• Seeking advice and instructions from the Chamber’s judiciary and issuing judicial directions.
• Liaising with parties, judiciary and HMCTS colleagues to set dates and list hearings for appeals/applications.
• Clerking tribunal hearings both remotely by video hearing platform; and in person at HMCTS court and tribunal venues.
• Publishing judicial decisions.
• Handling incoming telephone calls from tribunal users, and responding to queries received via email.
  
  

Each task is an opportunity to contribute to our purpose and ensure a smooth and efficient process for all involved.

Your Skills And Experience

With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers. You’ll have great attention to detail, able to enter information into our database accurately and efficiently, and able and adapt to using various software packages. You’ll enjoy organising your time, prioritising efficiently and multi-tasking in a busy environment.

For a full job description, please read supporting document included below before applying.

Further details

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working may be available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.

Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Skilled Worker Visa

From 4 April 2024, the Government increased the salary threshold for Skilled Worker visas. The starting salary for this role falls below the general salary threshold for sponsorship.

The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 4 April 2024, you qualify for relevant tradeable points, or you meet other criteria where a lower salary can be considered. Therefore, if you believe you meet the eligibility criteria (in whatever way possible) and you have received a provisional job offer, please raise this during your vetting checks.

If you are applying for this role and you do not meet the new eligibility criteria for sponsorship, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. Please go to www.gov.uk/skilled-worker-visa for more information.

Proud to serve. Proud to keep justice going.

Our Administration Officers play a critical role, providing excellent administrative support to service users, judiciary and management.

Your Skills And Experience

With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers. You’ll have great attention to detail, able to enter information into our database accurately and efficiently, and able and adapt to using various software packages. You’ll enjoy organising your time, prioritising efficiently and multi-tasking in a busy environment.

For a full job description, please read supporting document included below before applying.

Further details

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working may be available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.

Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Skilled Worker Visa

From 4 April 2024, the Government increased the salary threshold for Skilled Worker visas. The starting salary for this role falls below the general salary threshold for sponsorship.

The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 4 April 2024, you qualify for relevant tradeable points, or you meet other criteria where a lower salary can be considered. Therefore, if you believe you meet the eligibility criteria (in whatever way possible) and you have received a provisional job offer, please raise this during your vetting checks.

If you are applying for this role and you do not meet the new eligibility criteria for sponsorship, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. Please go to www.gov.uk/skilled-worker-visa for more information.

Person specification

Please Refer To Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace
  
  

Alongside your salary of £24,202, HM Courts and Tribunals Service contributes £7,011 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance
  
  

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact :

• Name : SSCL Recruitment Enquiries Team
• Email : [e-mail]
• Telephone : [phone]
  
  

Recruitment team

• Email : [e-mail]
  
  

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([e-mail]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://jobs.justice.gov.uk/careers/JobDetail/5877?entityId=5877